Mental Health Information, Advice and Assistance

We are recommissioning our Mental Health Information, Advice and Assistance which offers specialist support for people in Monmouthshire with complex mental health problems as well as those at risk of developing mental health problems as well as their carers/family. The service is currently delivered in the following ways: • Prompt and accurate information is provided to enable an individual to make an informed choice about their wellbeing. • Advice – the service works jointly with individuals to identify what is important to them and what they want to achieve, considering options and reaching agreement on the way forward. • Assistance – ensures action is taken to assist individuals in accessing appropriate care, support and guidance.

The service can be delivered over the phone but must also include face-to-face support including drop-in sessions at various locations across Monmouthshire. The successful provider will need to have excellent knowledge of Monmouthshire and surrounding areas, including third-sector, statutory, and other relevant services.

The provider will support individuals during recovery, ensuring they maintain voice, choice, and control over their lives. The service must support people in a strength–based way to achieve their personal outcomes and what matters to them. The annual contract value is estimated at £41,203.00