Managed Services of the Humberside Police Salesforce and MuleSoft estate.
The Police and Crime Commissioner for HumbersideEstimated Value
Up to £329,353
Deadline
Not specified
Published
16 July 2025
Type
Not specified
Full Description
Scope
L1 customer support
L2 application support (shared)
L3 application support (dedicated)
L2 dedicated application triage team with
direct contact with 3rd parties external (SLAs) or internal (OLAs)
Support Hours
P1-P2-P3-P4: UK Business hours (8am-6pm)
- Extended hours
- 24x7 support (for selected priorities, e.g.
- P1,P2)
Ad-hoc on call
Monitoring
Standard platform monitoring
Application exception handling
External log shipping
ITIL processes
Service Operation/Transition: Incident, problem, requests, events, change, release, configuration
Maintenance
Major & Minor updates and patching
Code changes
Defects
(Minor enhancements if hours not used)
Testing
Unit and Integration Testing
Reporting and Service Management
Monthly service review, reporting adapted to customer requirements.
Contact Information
direct contact with 3rd parties external (SLAs) or internal (OLAs)
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Award Details
BOXXE LIMITED
£329,353
Likely incumbents
Suppliers who won similar work from this buyer in the last 5 years.
- 1
Insight Direct UK
£3m
total awarded
- 2
LINDUM GROUP LIMITED
£4m
total awarded
- 3
Phoenix Software Ltd
£514,447
total awarded
- 4
MICRO SYSTEMATION LIMITED
£31,319
total awarded
- 5
ORACLE CORPORATION UK LIMITED
£298,973
total awarded
Insight Direct UK is the most likely incumbent based on recency and category match. To win, bidders typically need a clearly differentiated proposition or a price advantage.
Before you bid, buyers check
two years of filed accountsyour financial standingturnover vs contract valueyour Companies House recordcash flow for 30-day termscredit scores and ratios
Actions
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Buyer Profile
The Police and Crime Commissioner for HumbersideKey Dates
Published
16 July 2025
Submission deadline
Not specified
Notice type
award
Source
find a tender
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