LOTTERY FUNDERS INDEPENDENT COMPLAINT REVIEW SERVICE
Sport EnglandEstimated Value
£0 – £90,000
Deadline
17 July 2015
Published
25 June 2015
Type
Not specified
Full Description
Sport England is seeking quotations for the provision of an independent complaint review service for the Lottery distributors and their customers. The independent complaint review service is available for complainants who remain dissatisfied with the Lottery distributor’s response to their complaint. The Contract has a maximum value of £90,000, excluding VAT, which we expect to be spread evenly across the three years of the contract. There will also be an option to extend the contract for a fourth year if all parties are in agreement.
The service must include
- Determination of eligibility for independent complaint review
- Setting out terms of reference for investigation
- Investigating the complaint
- Producing a written report with findings and recommendations
- Providing an annual report on their work for Lottery management and board members
Please go to https://sportengland.bravosolution.co.uk & click on 'View current notices & opportunities' to participate. The closing date for tender responses is 17:00 on Friday 17th July 2015.
Requirements
The service must include
Related Links
Please go to https://sportengland.bravosolution.co.uk & click on 'View current notices & opportunities' to participate. The closing date for tender responses is 17:00 on Friday 17th July 2015.
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Likely incumbents
Suppliers who won similar work from this buyer in the last 5 years.
- 1
Calder Conferences Limited
1 contract wonlatest 15 Jul 2026ends 9 Oct 2028£965,000
total awarded
Calder Conferences Limited is the most likely incumbent based on recency and category match. To win, bidders typically need a clearly differentiated proposition or a price advantage.
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Sport EnglandKey Dates
Published
25 June 2015
Submission deadline
17 July 2015
Notice type
tender
Source
contracts finder
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