Estimated Value
Up to £277,900,000
Deadline
Not specified
Published
9 January 2026
Type
services
Overview
Transport for London (TfL) has awarded a contract for services comprised in the London Cycle Hire Scheme (the "Scheme"). Delivery of the LCHS consists of bicycle supply, management, repair, maintenance; docking station supply, installation, operation, management, repair and maintenance; revenue collection and payment; and various front and back-office IT services (including provision of the mobile app for the Scheme). The duration of the contract is for an initial term of five (5) years with the option at TfL's sole discretion to extend for one or more periods up to a maximum of a further five (5) years.
Key points
- bicycles, both classic (mechanical) and electric, including all associated component parts and spares;
- GPS technology on all new bikes introduced to the Scheme;
- supporting infrastructure, including:
- docking stations (including In Dock charging)
- power infrastructure and installation for docking stations;
- foundations for docking stations;
- installation/construction of Scheme on-street infrastructure. The development of tools, procedures, processes and systems for strategic asset management. Day-to-Day Scheme Management The strategic real-time deployment (including use of additional hub locations) and redistribution of bicycles, including (without limitation):
- preventative and reactive maintenance, of both bicycles and on street assets including use of scheduling;
- bicycle tagging and tracking;
- incident management;
- retrieval of abandoned/found bicycles;
- design, build and/or source, testing and commissioning of the next generation of bicycles;
- cleaning of docking stations and bicycles;
- performance monitoring and reporting. The management and maintenance of scheme assets and associated power and infrastructure. The provision of, and management of, operational premises in London to support the operation of the Scheme. Customer Interface The design, development, maintenance and delivery of all user interface software, including (without limitation):
- mobile app;
- website;
- terminal user interfaces;
- user payment systems;
- customer accounts;
- generation of promotional codes;
- responsive customer reward system; Systems The design, development, maintenance and delivery of all required front and back-office systems infrastructure and associated management activities for the delivery of the Scheme, including (without limitation):
- revenue collection and payment systems;
- gathering and reporting of management information;
- the ability for back-end system management for authorised users;
- effective operation and integration with all TfL and partner interfaces (as required);
- console requirements as detailed in the tender documentation;
- all required data management and processing, with the ability to integrate;
- the transition from the existing systems. Additional Requirements Additional services that may be required to be delivered during the contract term include:
- Increasing the number of assets used by the Scheme, such assets to be provided by the supplier.
- Managing required changes in the numbers of different types of assets, such as different types of bicycle or docking stations.
- Introducing new sites.
- Expanding the geographical operating area of the Scheme.
- Developing the Scheme to incorporate other projects, services and assets including (but not limited to) infrastructure, charging arrangements, assets, operation, maintenance and support.
- Upgrades in technology.
- Enabling "Hybrid Parking", that is, establishing bicycle parking and hiring outside of existing docking points.
- Introducing new micromobility vehicle types to the scheme, e.g. electric scooters.
- Connecting the service system to additional interfaces.
- Adding safety features for bicycles and/or cyclists.
- Implementing requirements resulting from a change of sponsor (e.g. change in livery, addition of sponsor accessories).
- Operating similar, separate projects or initiatives as required by TfL.
- Updating, enhancing and/or expanding the services, systems and/or IT infrastructure used in any of the service requirements and/or for any additional schemes, operations for similar projects or initiatives.
- Implementing amendments to the services and the service systems to support new customer charging methods such as, but not limited to, time-based or demand-based customer charging mechanisms.
- Reflecting general advances in technology in the Scheme infrastructure including in respect of Scheme assets and service system design.
- Introduction of on street card readers that are compatible with TfL payment Gateway at any terminal.
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Award Details
Serco Limited
£277,900,000
Likely incumbents
Suppliers who won similar work from this buyer in the last 5 years.
- 1
London Central
21 contracts wonlatest 18 Feb 2026£107m
total awarded
- 2
Stagecoach East London
18 contracts wonlatest 24 Nov 2025£85m
total awarded
- 3
Transport UK London
14 contracts wonlatest 18 Feb 2026£89m
total awarded
- 4
Stagecoach Selkent
14 contracts wonlatest 9 Jan 2026£75m
total awarded
- 5
Arriva London North
13 contracts wonlatest 3 Feb 2026£91m
total awarded
London Central is the most likely incumbent based on recency and category match. To win, bidders typically need a clearly differentiated proposition or a price advantage.
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Buyer Profile
Transport for LondonKey Dates
Published
9 January 2026
Submission deadline
Not specified
Notice type
award
Source
find a tender
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