Language Services

The Crown Commercial Service (the Authority) has established a comprehensive Framework Contract for Language Services, encompassing the following key components: Translation Services Transcription, Stenography and Recording Services Telephone Interpreting Spoken and Visual Video Interpreting Services Spoken and Visual Face-to-Face Interpreting Services The Framework Contract was structured into 5 Lots, with Lot 5 requiring overseas requirements to be met. This lot encompasses the provision of a comprehensive Managed Service across the United Kingdom.

Suppliers selected for Lot 1 must deliver a flexible solution, allowing the Buyer to call off one, some, or all services. The services, provided by Suppliers awarded to Lot 1, should cover advisory services, administrative support, and efficient business processes, tailored to meet the diverse language service requirements of the Buyer.

Spoken and Visual Translation, Transcription, Stenography, Recording and Support Services Spoken Telephone and Spoken and Visual Video Interpreting Spoken and Visual Face to Face Interpreting Additional information: Lot 1 – National Managed Service = 21 places The provision of Translation and Support Services throughout the United Kingdom.

Translation: The conversion of written documents into another language as text. Support Services: Additional services which include documentation formatting and file recreation.

Please note that this Lot would not support any visual or tactile requirements such as Braille or In-vision BSL, refer to Lot 4 for these services. Additional information: Lot 2 – Translation and Supporting Services = 22 places

This lot entails the provision of Transcription, Stenography and Recording Services throughout the United Kingdom. These included: Transcription Services: The conversion of recorded speech into a written format, delivered remotely or onsite.

Recording Services: In person or remote recording and logging servicing. Stenography Services: The provision of Stenographers to take dictation using either shorthand notation or a stenotype machine, then later transcribe their notes into formal documents/records either remotely or onsite Additional information: Lot 3 – Transcription, Stenography and Recording Services = 14 places

This Lot facilitated communication for the Deaf, Deafblind, and others requiring support through the following services: Interpreting Services: The provision of face to face and remote (VRS/VRI) interpreting services. Translation Services: The provision of visual translation services, including BSL invision, braille and other visual/tactile translation services.

Transcription Services: The provision of subtitling and or captioning services. Additional information: Lot 4 – Visual Interpreting Services = 12 places

This Lot facilitated the provision of Spoken Face to Face Interpreting Services throughout the United Kingdom and Overseas. Suppliers awarded to this Lot are expected to deliver tailored solutions covering advisory services, administrative support, and efficient business processes to ensure effective delivery of services within the UK and Overseas. Additional information: Lot 5 – Overseas and UK Interpreting Services = 11 places