KMCAS-124

Please go to www.yortender.co.uk to access tender documentation and register interest in this opportunity. A call system is required for provision and installation in both intermediate care centres to provide care staff with a reliable and expedient method of receiving and responding to residents' needs.

The Solution must provide full coverage of both the internal premises and the immediate external premises to ensure resident safety. The Solution must enable residents to call for rapid assistance either voluntarily, or if a fall or other incident occurs, automatically and allow staff to locate the resident quickly and easily through an accurate location service.

The Solution must provide call categorisation to allow staff to prioritise responses to emergency calls from lower priority calls, enabling fast decision making and reducing response times to ensure resident safety. The Solution must contribute to monitoring and performance management within both establishments through the provision of easily accessible management information.

The upgraded call system for its 2 intermediate care centres is to have the capability to fully support its investment in existing assets whilst maximising the opportunity to use developing digital technologies to keep vulnerable people safe and help them to stay in control of their lives. It is intended that the call system will integrate with telecare devices as a means of alerting staff to incidents that a require response. Complementary maintenance and support services for this system are also required.