IT Service Management Platform (ITSM) Licences, Support and Maintenance
MCA - Maritime and Coastguard AgencyEstimated Value
£111,400 – £0
Deadline
16 July 2026
Published
2 October 2026
Type
Not specified
Overview
The MCA has a requirement for a modern, cloud-based ITSM platform to replace the legacy toolset, enabling improved service delivery, automation, analytics, and integration with MCA's digital ecosystem. The new solution will support ITIL-aligned processes, enhance user experience, and deliver measurable benefits including faster resolution times, improved CMDB accuracy, and better self-service. This solution was tendered as a Further Competition under Government Commercial Agency framework Technology Products & Associated Services 2, under Lot 3.
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The Ministry of Central Administration (MCA) is buying a cloud‑based IT Service Management (ITSM) platform, including licences, support and maintenance, to replace its legacy tool and improve service delivery.
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Award Details
XMA LIMITED
£111,400
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Buyer Profile
MCA - Maritime and Coastguard AgencyKey Dates
Published
2 October 2026
Submission deadline
16 July 2026
Notice type
Contract
Source
contracts finder
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