IT Service Management (ITSM) Tool
University Of The West Of EnglandEstimated Value
Not specified
Deadline
10 June 2016
Published
27 May 2016
Type
goods
Overview
Information Technology Services (ITS) is the organisation responsible for providing IT support to students and staff at all UWE campuses. Following a major transformation programme to review and improve the provision and management of services to the business, ITS has identified the need for a new tool to support IT Service Management (ITSM), including asset management.
Following a review of the extent to which ITIL best practices are currently followed, ITS has identified an opportunity for increased automation. Some processes are currently manual, or there is a variety of tools used by different teams within ITS.
There is little or no integration between the different tools currently in use. A project is therefore in progress to evaluate candidate automated ITSM tools, and if a suitable tool is selected then to procure and implement it within UWE. Additional information: Please visit the below link in order to express an interest and download the tender documentation: https://in-tendhost.co.uk/he/aspx/Home
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UNIVERSITY OF THE WEST OF ENGLANDKey Dates
Published
27 May 2016
Submission deadline
10 June 2016
Notice type
tender
Source
contracts finder
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