iRefer/ICE Contract - Clinical Decision Support (CDS) Software
University Hospitals Sussex NHS Foundation TrustEstimated Value
£255,839 – £376,851
Deadline
2 February 2026
Published
10 June 2026
Type
Not specified
Overview
iRefer/ICE Contract - Clinical Decision Support (CDS) Software - Renewal
AI Analysis
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The UK government is renewing a contract for Clinical Decision Support (CDS) software called iRefer/ICE. This software helps healthcare professionals make better clinical decisions by providing guidance and recommendations. The contract is for supplying, maintaining, and supporting this software across NHS organisations.
Requirements
- No specific requirements listed in the notice — check the full tender documents for technical specifications, compliance standards, data security requirements, NHS accreditation needs, and software certification requirements.
Key Tasks & Deliverables
- Supply and deploy iRefer/ICE Clinical Decision Support software to NHS organisations
- Provide ongoing maintenance and technical support for the software
- Ensure the software integrates with existing NHS IT systems and clinical workflows
- Provide user training and documentation for healthcare staff
- Keep the software updated with current clinical guidelines and evidence
- Manage data security, backups, and system availability
- Provide helpdesk support to resolve user issues
How to Read This Tender
- 1This is a renewal contract, not a brand new service — the software already exists and is in use. Look for details about current performance, usage numbers, and any service improvements the NHS wants.
- 2Clinical software contracts involve strict compliance requirements (NHS Data Security and Protection Toolkit, GDPR, IG Toolkit). Check the tender documents for specific certifications and regulatory approvals you'll need.
- 3Pay close attention to service level agreements (SLAs) — these will specify uptime guarantees, response times for support, and penalties if you miss targets. Healthcare software can't afford downtime.
- 4Look for the scope of 'support' carefully — does it include 24/7 helpdesk, out-of-hours emergency support, or training? These add significant cost and resource requirements.
- 5Check whether the contract requires you to implement changes requested by NHS users during the renewal period, as this affects your workload and resource planning.
Tips for Small Businesses
- If you're not the current supplier, consider partnering with the existing provider as a subcontractor rather than bidding alone — they have established relationships, clinical credibility, and NHS integration knowledge that are hard to replicate.
- Highlight any relevant experience with NHS systems, clinical software, or healthcare IT in your bid. NHS organisations are risk-averse and prefer suppliers with proven healthcare sector experience.
- Factor in compliance costs upfront — NHS contracts require annual audits, security certifications, and data protection assessments. These are not optional and can be expensive for small teams.
Award Details
MedCurrent UK Ltd
£376,851
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Buyer Profile
University Hospitals Sussex NHS Foundation TrustKey Dates
Published
10 June 2026
Submission deadline
2 February 2026
Renewal expected40% confident
February 2029
Predicted using median duration of UK contracts in the same CPV division (35 months from contract start date → renewal expected by Feb 2029).
Notice type
Contract
Source
contracts finder
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