InTouch System Renewal
NHS Wales Shared Services Partnership-Procurement Services (hosted by Velindre University NHS Trust)Estimated Value
Up to £115,622
Deadline
Not specified
Published
26 November 2025
Type
Not specified
Overview
Hywel Dda University Health Board's (HDUHB) Digital Directorate have awarded a contract for an InTouch system and support renewal. InTouch allows patients to check-in to appointments themselves using wall mounted self-service kiosks at Cardigan and Aberaeron Integrated Care Centres.
The system integrates with Wales Patient Access System (WPAS) to provide appointment information which can reduce queue times and lengths at the reception desk. The system provides estimated wait times and directs patients to their wait location which improves the overall patient experience whilst freeing up staff for other critical tasks.
Hywel Dda University Health Board’s (HDUHB) Digital Directorate have awarded a contract for an InTouch system and support renewal. InTouch allows patients to check-in to appointments themselves using wall mounted self-service kiosks at Cardigan and Aberaeron Integrated Care Centres.
Additional details
The system integrates with Wales Patient Access System (WPAS) to provide appointment information which can reduce queue times and lengths at the reception desk. The system provides estimated wait times and directs patients to their wait location which improves the overall patient experience whilst freeing up staff for other critical tasks. The NHS SBS Audio Visual Solutions and Integrated Operating Theatres 2 Framework Agreement (SBS10245) provided a compliant procurement route and allowed a direct award under Lot 6 (Patient Check-In Devices).
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Award Details
VitalHub (UK) Limited
£115,622
Likely incumbents
Suppliers who won similar work from this buyer in the last 5 years.
- 1
Softcat
1 contract wonlatest 29 Jun 2026 - 2
LinkedIn Ireland Unlimited Company
1 contract wonlatest 29 Jun 2026£28,168
total awarded
- 3
BOXXE LIMITED
1 contract wonlatest 24 Jun 2026 - 4
Civica UK Limited
1 contract wonlatest 12 May 2026 - 5
PHOENIX SOFTWARE LIMITED
1 contract wonlatest 8 Apr 2026£36,620
total awarded
Softcat is the most likely incumbent based on recency and category match. To win, bidders typically need a clearly differentiated proposition or a price advantage.
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Buyer Profile
NHS Wales Shared Services Partnership-Procurement Services (hosted by Velindre University NHS Trust)Key Dates
Published
26 November 2025
Submission deadline
Not specified
Notice type
award
Source
find a tender
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