Integrated IT Solution - Platform One

The Platform ONE vision is to automate and link business capabilities with appropriate levels of integration, balanced against business flexibility and agility. Currently PHG runs two housing systems, both Capita Open Housing solutions but configured very differently, it is critical that the end solution involves just one system.

Both legacy companies have a number of different systems and other workflows. The main objectives of the project are: •Enter the right data once and use many, rather than key and re-key into multiple systems; •Provide a standard supportable solution using out of the box functionality as far as practical rather than bespoke; •Enable easy access to business information and reporting (self-administration); •Look to standardise processes as much as possible; •De-skill the system administration processes; •Focus around improving efficiencies.