Infrastructure 24/7 Support - Supplier Event and Request for Information

Background: The FCA has built an AWS-based cloud platform to host its business services applications. New project workloads are being continuously deployed on this platform, as well as the existing application portfolio being migrated throughout FY 18/19 and 19/20 from its legacy environments.

The cloud platform has to date been built, provisioned and managed by a central group within the FCA's Infrastructure and Operations division under a traditional project delivery / infrastructure support framework. The organisational will be transitioning towards a Product and DevOps model.

As the volume and criticality of application workloads on the platform increase the support capability will move from a UK Business Hours support model to a 24/7 model. Indicative Requirements: To this effect, the FCA is seeking a third party to augment the current cloud infrastructure support capability to achieve 24/7 coverage.

The scope of the required augmentation is subject to the capabilities available in the market and evolution of the FCA's own long-term support strategy. It will include Level 2 and Level 3 infrastructure support, across event, incident and problem management, Security Operations monitoring and support, and in subsequent phases, change management and additional service delivery and service management capabilities.

The FCA is seeking to engage with organisations with the capability to deliver such requirements for an enterprise grade AWS-based cloud platform. Additional information: To register for this event, please access the FCA eSourcing portal, Bravo: 1.

Existing users can login to the eSourcing portal: https://fca.bravosolution.co.uk and new users should follow the registration process to receive a username and password. 2. Login to the portal - Click the 'PQQs / ITTs Open To All Suppliers' link.

Click on "project_18254 - CON 18-062 Infrastructure 24/7 Support" to access the content. Click the 'Express Interest' button at the top of the page.

This will move the PQQ /ITT into your 'My PQQs/ My ITTs' page. You can now access the Supplier Registration questionnaire and sign the Non Disclosure Agreement. 3 Responding to the tender - Click 'My Response' under 'PQQ/ ITT Details'.

You can now use the 'Messages' function to communicate with the buyer. Interested tenderers should adhere to the deadline for completion of the Registration Questionnaire, and follow the onscreen instructions to complete registration. You must then submit your reply using the 'Submit Response' button.