Information Technology Service Management (ITSM) Tool
Health Education and Improvement Wales (HEIW)Estimated Value
Up to £231,640
Deadline
Not specified
Published
29 September 2026
Type
services
Overview
HEIW require a Commercial Off-The-Shelf (COTS), SaaS-based ITSM solution to replace its existing internally developed Service-Point system. The solution will provide Information Technology Infrastructure Library (ITIL) aligned service management capabilities, Artificial Intelligence (AI) enabled functionality, self-service access, reporting dashboards, integration with NHS Wales systems, and associated implementation, training and support services. Additional information: In accordance with the CCS G-Cloud 14 Lot 2 Direct Award process, a structured desktop evaluation was undertaken using supplier information published on the Digital Marketplace, including service definitions, pricing schedules and supporting framework documentation.
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HEIW is looking for a ready‑made, cloud‑based IT Service Management (ITSM) tool to replace its current home‑grown system. The supplier must provide an ITIL‑aligned solution with AI features, self‑service, dashboards, NHS Wales integration and related implementation, training and support.
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Award Details
HALO SERVICE SOLUTIONS LTD
£231,640
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Buyer Profile
Health Education and Improvement Wales (HEIW)Key Dates
Published
29 September 2026
Submission deadline
Not specified
Notice type
award
Source
find a tender
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