Human Capital Management Platform

Introduction

This notice is intended to open dialogue with the market and inform any potential future formal procurement process, to test market capability, supplier interest, delivery options and implementation feasibility. Progression to formal procurement is not guaranteed.

Bromford Flagship LiveWest (BFL) is exploring the future provision of its Human Capital Management (HCM) technology for approx 5,600 colleagues. Following organisational integration, BFL currently operates a broad range of legacy people systems and associated processes across HR, payroll, recruitment, onboarding, learning, talent, workforce management and employee relations.

This document supports early, informal engagement with potential suppliers. It is not a procurement exercise, invitation to tender or commitment to purchase any solution.

The engagement will help BFL understand available market capability, delivery models, indicative costs and implementation considerations before determining the scope and route of any future procurement.

BFL is testing whether its emerging ambition is achievable and appropriately framed. We want suppliers to help us understand:

• Whether a single platform can meet the breadth of need or whether an integrated ecosystem would provide a stronger outcome.
• Which capabilities are standard, configurable, partner-delivered or dependent on third-party integration.
• Indicative commercial models and whole-life cost considerations.
• Realistic implementation approaches, sequencing, dependencies and timescales.
• Any material gaps, risks or emerging practice that BFL should consider before formal procurement.

Strategic Vision for People Services

BFL wants to create a connected, consistent and future-focused people technology environment that offers a simple experience for colleagues, managers and administrators while strengthening payroll assurance, workforce insight and organisational control.

Our ambition is to reduce fragmentation and duplication, increase self-service, improve mobile and field-based accessibility, automate routine activity and establish trusted people data that can support operational and strategic decision-making.

We are open to a single HCM platform, modular products within one technology family, or a well-integrated ecosystem. The preferred approach must provide a coherent user journey, clear system ownership, secure data flows and sustainable administration over the long term.

Design principles

• One colleague and manager experience, with single sign-on and minimal switching between applications.
• A reliable single source of people data with effective-dated records, governance and auditability.
• Configurable self-service and workflow that reduce manual intervention without weakening controls.
• Mobile-first and accessible design for office-based, remote and field-based colleagues.
• Open integration using modern REST APIs, event-based services and standard data exchange methods.
• Actionable reporting through native analytics and integration with Microsoft Power BI.
• Secure, compliant, vendor-managed cloud services with appropriate UK or EEA data residency.
• A platform and supplier roadmap capable of supporting future organisational change, AI and skills intelligence.

ADDITIONAL INFORMATION

This notice is issued for information gathering purposes only. Participation in this exercise will not confer any advantage or disadvantage in any future procurement process.

The contract value provided is an estimate based on current spend for a 5 year contract.

RESPONSE INSTRUCTIONS

Suppliers wishing to participate should contact Kate.Metzgier@flagship-group.co.uk to receive more details about the planned procurement. The deadline for submission of information is 14 October 2026

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