How can technology enable fast-growing digital public service providers to dynamically scale their service management capabilities as demand, complexity and customer expectations increase?
Scottish GovernmentEstimated Value
Up to £650,000
Deadline
20 October 2026
40 days remaining
Published
8 September 2026
Type
services
Overview
The Scottish Government’s Directorate for Digital is seeking an innovative service management solution to support a growing portfolio of digital services, including ScotAccount, ScotPayments, mygov.scot, Cloud Platform Services, and more. As demand, complexity and user expectations increase, we require scalable, technology-enabled approaches that can grow as our services grow, while delivering value for money. A successful solution will help ensure resilient, secure and efficient service operations, reducing risks to service quality, productivity, revenue and public trust, while supporting the future development of Scotland’s digital public services.
AI Analysis
Get a detailed breakdown of requirements, key tasks, and tips for reading this tender
Likely incumbents
Suppliers who won similar work from this buyer in the last 5 years.
- 1
Poteris
1 contract wonlatest 9 Sept 2026£598,363
total awarded
- 2
Daysix Ltd
1 contract wonlatest 7 Sept 2026
Poteris is the most likely incumbent based on recency and category match. To win, bidders typically need a clearly differentiated proposition or a price advantage.
Before you bid, buyers check
two years of filed accountsyour financial standingturnover vs contract valueyour Companies House recordcash flow for 30-day termscredit scores and ratios
Actions
Sign up freeto open noticeA free account takes a moment and unlocks the buyer’s own notice, tender documents, fit scoring and the Bid Writer. From 1 September 2026 opening these links becomes £2/month membership.
Open Bid WriterIndependent software, web & cloud studio. We design, build and grow digital products that quietly outlast their category.
How to Apply
Step-by-step submission guide
Submission Portal
Procurement Portal
Open the original notice
Click the button below to view this tender on the official portal
Find submission instructions
Look for "How to apply" or "Submission" sections in the notice
Register on the portal
Create a free account on the buyer's procurement platform
Download tender documents
Download all specifications, templates, and pricing schedules
Submit before the deadline
Complete all documents and submit through the portal — do not email unless explicitly instructed
Always check the official notice for the exact submission method and deadline.
A free account takes a moment and unlocks the buyer’s own notice, tender documents, fit scoring and the Bid Writer. From 1 September 2026 opening these links becomes £2/month membership.
Buyer Profile
Scottish GovernmentKey Dates
Published
8 September 2026
Submission deadline
20 October 2026
Notice type
Contract Notice
Source
publiccontractsscotland
Related Tenders
Development of final EPC wrapper for scotland
The Scottish Government is looking to hire a provider to develop the final Energy Performance Certificate (EPC) Wrapper for Scotland, which will standardise how EPC data is compiled and shared.
DCAF - truth project (pilot)
A Truth Project is fundamentally a listening exercise. It collects the accounts of victims and survivors privately, in a trauma-informed way, allowing them to share what happened t
Civtech 12.5 - how can technology support multi agency processes for the protection of children in scotland?
This Challenge presents an exciting opportunity to make a positive difference in protecting children in Scotland from harm, an area of the highest priority for the Scottish Cabinet
Civtech 12.1 - how can digital technologies assist people living with substance use issues (and their families/friends) to easily connect with trusted help and substance use support when services are unavailable?
Scotland has the highest drug and alcohol related death rates in the UK and Europe. People with substance use issues (PWSUI) often need help outside normal 'office' hours or from a