Housing Management System (HMS) and Customer Relationship Management (CRM)
WEAVER VALE HOUSING TRUST LIMITEDEstimated Value
Not specified
Deadline
18 December 2026
66 days remaining
Published
11 May 2026
Type
Not specified
Overview
Weaver Vale Housing Trust (WVHT) intends to procure a modern HMS/CRM to replace its current core housing and customer systems and applications. The new system will support WVHT to meet it's Technology and Knowledge Road Map ambitions: 1.
We know our customers and have a single view so we can provide fair and equitable outcomes and proactively support the tailoring of services. 2. Customer journeys are joined up so that they improve the customer experience and satisfaction. 3.
To increase self-service and access to and be able to update their information and increase accessible information whilst providing choice and leaving no-one behind. 4. How we manage our homes and contractors is transformed through the use of a new HMS. 5.
Additional details
Our homes are managed pro-actively and sustainably. 6. Our response to changing regulations, legislation and standards are prioritised, with reporting simplified within a new HMS. 7.
Increased development of real-time analytics, with staff being able to self-serve reports. 8. Our systems architecture is simplified and well governed.
(System/Application reduction). 9. Provision of Value for Money. At this stage it is unknown if there may be lots, these will be identified through Preliminary Market Engagement.
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Likely incumbents
Suppliers who won similar work from this buyer in the last 5 years.
- 1
CHAPTER WBL LIMITED
£12m
total awarded
- 2
Altair Consultancy and Advisory Services Limited
- 3
Superclean (UK) Ltd
£137,468
total awarded
- 4
BRECK HOMES LIMITED
£13m
total awarded
- 5
FORSHAW DEMOLITION LIMITED
£294,950
total awarded
CHAPTER WBL LIMITED is the most likely incumbent based on recency and category match. To win, bidders typically need a clearly differentiated proposition or a price advantage.
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two years of filed accountsyour financial standingturnover vs contract valueyour Companies House recordcash flow for 30-day termscredit scores and ratios
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Buyer Profile
WEAVER VALE HOUSING TRUST LIMITEDKey Dates
Published
11 May 2026
Submission deadline
18 December 2026
Notice type
planning
Source
find a tender
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