Home Care and Crisis Intervention Services

We have already made substantial strides in terms of personalisation. To ensure that all providers of care and support in the home are subject to a consistent contractual basis, we are now inviting expressions of interest from suitably qualified and experienced organisations to provide Home Care and Crisis Intervention Services.

The service provider The service provider will be expected to deliver a flexible and person-centred service to individuals living in Barking and Dagenham both for long term Home Care and short term Crisis Intervention. Service providers will be experienced in providing Home Care Services that meet the needs of a diverse adult client group, ensuring rights to independence, choice and dignity are promoted and maintained.

The intention is to award to multiple providers that the Council will then be able to allocate new packages of care that are allocated post 1 April 2015. Once a provider is successful with the tender process they will be added to one or both of the provider lists dependent on which they applied for.

Once the contract is in place new care packages will be allocated to providers from the lists. Whilst the Council will endeavour to ensure a reasonable distribution of work to successful tenderers, care packages will be planned based on the needs of Service Users and in some circumstances based on providers track record of successful delivery of outcomes Care packages to be allocated will include new clients, existing clients who have been reviewed and found to need a change in their care package and existing clients who have expressed a desire to change provider. It is the Council’s intention to award a number of contracts for a contract term of 3 years with an option for the Council to extend the contract for a further period of no more than 2 years (full contract term up to 5 years).