Estimated Value
Up to £2,000,000,000
Deadline
13 August 2025
Published
18 July 2025
Type
Not specified
Full Description
As part of the Authority's Enterprise Customer Relationship Management Programme, it is seeking a supplier to provide Software as a Service Customer Relationship Management. There will likely be future procurements for an Intelligent Client Function, System and Service integrators and supplementary software capabilities.
The requirement for this procurement covers the following capabilities
- Marketing & Campaign Management
- Customer Management
- Case Management
- Interaction, Channel and Messaging Management
- AI
- Insights
- Reporting & Intelligence
- Customer Experience (Customer Portal and App)
- Identity, Verification & Authentication
- Secure Digital Exchange Communications (SDEC)
- Fraud
- Data & Integration Management
- Operational Management
- Knowledge Management
- Non-Compliance Management
Certain capabilities are required to be delivered on a First Party basis, specific details are provided within the CoP document.
Suppliers are also expected to provide an element of professional services to support implementation.
Requirements
Certain capabilities are required to be delivered on a First Party basis, specific details are provided within the CoP document.
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Likely incumbents
Suppliers who won similar work from this buyer in the last 5 years.
- 1
Withheld Section94 Supplier
3 contracts wonlatest 19 Jun 2025ends 30 Jun 2030£13m
total awarded
- 2
Boxxe
£144,144
total awarded
- 3
CAPGEMINI UK PLC
£822m
total awarded
- 4
Vivansa s.r.l.
2 contracts wonlatest 16 Mar 2026ends 31 Dec 2026£134,960
total awarded
- 5
Scientific Laboratory Supplies Ltd
£420,000
total awarded
Withheld Section94 Supplier is the most likely incumbent based on recency and category match. To win, bidders typically need a clearly differentiated proposition or a price advantage.
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two years of filed accountsyour financial standingturnover vs contract valueyour Companies House recordcash flow for 30-day termscredit scores and ratios
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Buyer Profile
HM Revenue & CustomsKey Dates
Published
18 July 2025
Submission deadline
13 August 2025
Notice type
tender
Source
find a tender
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