HMRC Customer Communication Services
HM Revenue & CustomsEstimated Value
Not specified
Deadline
30 September 2016
Published
11 September 2016
Type
services
Overview
HMRC’s objectives are to maximise revenues, improve customer experience and reduce costs in a sustainable way. Our strategy is based on understanding our customers, so we can deliver services tailored to their needs and positively influence their behaviour.
HMRC’s digital strategy will help us meet our objectives and specifically states: “The drive to Digital by Default will significantly reduce both the volume of paper produced and sent to customers by mail and the amount coming in to HMRC. HMRC currently issues in the region of 185 million letters (c. 500 million A4 images). HMRC is looking to procure a Customer Communication service that will allow the department to continue to send paper output but that also enables the move towards full multi-channel communication, ultimately reducing the volume of paper that the department issues.
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HM Revenue & CustomsKey Dates
Published
11 September 2016
Submission deadline
30 September 2016
Notice type
tender
Source
contracts finder
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