Estimated Value
Not specified
Deadline
Not specified
Published
19 May 2026
Type
services
Overview
subscription service for Halo ITSM this was Direct Award via G cloud 14 on continuation of service 3 year subscription for Halo ITSM licensing plus an optional 1 further year
AI Analysis
Powered by AI — always verify against official documents
This is a direct award contract for a 3-year subscription to Halo ITSM software, which is IT service management (help desk and ticketing) software. The government department is continuing with their existing supplier through the G Cloud 14 framework rather than running a competitive tender.
Requirements
- Supplier must be listed on the G Cloud 14 framework
- Must provide Halo ITSM subscription licenses for the full 3-year term
- Must maintain service continuity from the previous contract (this is a continuation)
- Optional: ability to extend for a further 1 year at the customer's discretion
Key Tasks & Deliverables
- Provide active Halo ITSM software licenses to the government department for 3 years
- Maintain software access and functionality throughout the subscription period
- Provide customer support for the ITSM platform during the contract term
- Be prepared to support an optional 1-year extension if requested
How to Read This Tender
- 1This is a 'Direct Award' — meaning the buyer has chosen one supplier directly without competition. You cannot bid unless you already won this work or have a competing product on G Cloud 14.
- 2G Cloud 14 is the government's pre-approved software-as-a-service (SaaS) framework. Check if your product is listed there; if not, you'd need to join that framework first.
- 3The phrase 'continuation of service' tells you this buyer is staying with their current supplier. This is low-risk work for the existing provider but closed to new competitors.
- 4Look carefully at the optional 1-year extension — understand whether pricing is fixed or could change, and what notice is needed.
- 5If you're NOT the current supplier, focus on getting onto G Cloud 14 for future opportunities with this buyer.
Tips for Small Businesses
- If you supply Halo ITSM or a competing ITSM product, check you're listed on G Cloud 14. Many small tech vendors miss this and lose government sales opportunities.
- Direct awards like this often signal where government departments are satisfied — watch for when these contracts come up for re-tender (typically end of year 3) and prepare a competitive bid early.
- If you're the current supplier, secure this renewal quickly but also plan your engagement for the optional year 4 — clarify extension terms now to avoid disputes later.
Award Details
Halo Service soultions limited
Likely incumbents
Suppliers who won similar work from this buyer in the last 5 years.
- 1
Access UK Ltd
Access UK Ltd is the most likely incumbent based on recency and category match. To win, bidders typically need a clearly differentiated proposition or a price advantage.
Before you bid, buyers check
two years of filed accountsyour financial standingturnover vs contract valueyour Companies House recordcash flow for 30-day termscredit scores and ratios
Actions
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How to Apply
Step-by-step submission guide
Submission Portal
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Complete the Selection Questionnaire
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Submit electronically
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Buyer Profile
West Northamptonshire CouncilKey Dates
Published
19 May 2026
Submission deadline
Not specified
Notice type
award
Source
find a tender
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