Procurement for Microsoft Teams Voice & Omnichannel Contact Centre Solution
Habinteg Housing Association LimitedEstimated Value
Up to £291,667
Deadline
7 August 2026
Published
7 July 2026
Type
Not specified
Overview
Habinteg's internal staff use Microsoft Teams for internal collaboration, chat, and video meetings. However, external telephony and customer-facing operations remain on a legacy, on-premises Avaya IP Office system.
Indicative user volumes are as follows: ▪ 139 internal staff users (Teams Voice) who work across the UK. ▪ 12 contact centre users (agents/supervisors) who either work from home or from Habinteg's Head Office in Bradford. These figures are provided for sizing and commercial modelling purposes and may be refined during procurement.
A modern solution is needed to support staff consistently across office and home working. The goal is not just to replace telephony, but to improve how tenant contact is handled, monitored, and supported.
Contact & helpdesk
We are now seeking to migrate our telephony to Microsoft Teams Voice and implement a certified Omnichannel Contact Centre solution Note: Habinteg are already licensed for Microsoft 365 E5 which includes the Microsoft Teams Voice licenses.
AI AnalysisMembers
Requirements, key tasks and tips for reading this tender — included with Tendarix membership.
£4.99/month after a 7-day free trial. Cancel anytime before it ends and you pay nothing.
Likely incumbents
Suppliers who won similar work from this buyer in the last 5 years.
- 1
STAR CONTRACTORS LIMITED
2 contracts wonlatest 6 Feb 2026ends 17 Mar 2028£5m
total awarded
- 2
ROBERTSON BELL LTD
- 3
GUIDELINE LIFT SERVICES LIMITED
- 4
PILON Ltd
£2m
total awarded
- 5
CLC Contractors Ltd
£1m
total awarded
STAR CONTRACTORS LIMITED is the most likely incumbent based on recency and category match. To win, bidders typically need a clearly differentiated proposition or a price advantage.
Before you bid, buyers check
two years of filed accountsyour financial standingturnover vs contract valueyour Companies House recordcash flow for 30-day termscredit scores and ratios
Actions
Start free trialto open noticeCreate an account and start a 7-day free trial to open the buyer’s own notice and tender documents, plus fit scoring and the Bid Writer. Then £4.99/month — cancel anytime.
Open Bid WriterIndependent software, web & cloud studio. We design, build and grow digital products that quietly outlast their category.
How to Apply
Step-by-step submission guide
Submission Portal
Find a Tender
Open the original notice
Click the button below to view the full notice on Find a Tender Service (FTS)
Check the procedure type
The "Procedure" section tells you if it's Open (one stage) or Restricted (SQ then ITT). This changes how you apply
Access the eSourcing portal
FTS notices link to the buyer's eSourcing platform — register there to access documents
Complete the Selection Questionnaire
Higher-value contracts often require an SQ first — this pre-qualifies you before the full bid stage
Submit electronically
Upload your completed response through the eSourcing platform before the closing date and time
FTS contracts are above UK procurement thresholds. Late submissions are strictly rejected — submit at least 24 hours before the deadline to avoid portal issues.
Buyer Profile
HABINTEG HOUSING ASSOCIATION LIMITEDKey Dates
Published
7 July 2026
Submission deadline
7 August 2026
Notice type
tender
Source
find a tender
Related Tenders
CM3592 - consultancy
Yorkshire Water intends to establish a multi-supplier Framework Agreement for the provision of consultancy services required to support the delivery of AMP8 activities along side A
Employee health screening
The Regulator of Social Housing (RSH) is seeking to appoint a suitably qualified and experienced supplier to provide employee health screening services. The contract will provide e
CM3540 ozone maintenance & minor capital works
Yorkshire Water is conducting a Tender Notice to inform the development of a procurement strategy for specialist ozone maintenance and minor capital works across its ozone process-
DN colleges group - learner finder services preferred supplier ITT
DN Colleges Group (DNCG) invites tenders from suitably qualified and experienced organisations for appointment to a Learner Finder Preferred Supplier List (PSL). The requirement pr