Estimated Value
Up to £9,000,000
Deadline
23 June 2026
Published
7 September 2026
Type
Not specified
Overview
It centres on deploying generative AI voice technology as a core component of a more integrated and consistent approach to service delivery across organisations. A key aim of the programme is to enhance the overall citizen experience by enabling automated handling of routine enquiries.
This approach is designed to reduce wait times, improve accessibility, and provide quicker resolutions for common queries, supporting a more responsive interface with government services. Alongside these user benefits, the programme introduces a reusable and scalable platform that can be adopted across multiple organisations.
By providing a centrally assured solution, it reduces duplication of effort and enables a more efficient, coordinated model for delivering voice-based services at scale. Crucially, while led centrally, Gov Voice is intended to be applicable across the whole public sector landscape, enabling adoption by central government departments, local government organisations, and Arm’s Length Bodies (ALBs) to provide a consistent, interoperable voice capability that can operate securely within government environments and scale across multiple services.
Contact & helpdesk
The Gov Voice programme, led by the Department for Science, Innovation and Technology, is focused on establishing a cross-government, AI-enabled voice capability to modernise how citizens interact with public sector contact services.
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Award Details
Eleven Labs
£9,000,000
Likely incumbents
Suppliers who won similar work from this buyer in the last 5 years.
- 1
National Physical Laboratory
£667m
total awarded
- 2
Royal Institute of Navigation
4 contracts wonlatest 16 Mar 2026ends 27 Nov 2026£209,437
total awarded
- 3
LGC Limited
3 contracts wonlatest 9 Oct 2026ends 31 Mar 2029£49m
total awarded
- 4
FEEDLY INC
3 contracts wonlatest 25 Sept 2026ends 30 Sept 2026£54,408
total awarded
- 5
RTC North
3 contracts wonlatest 4 Sept 2026ends 31 Mar 2029£4m
total awarded
National Physical Laboratory is the most likely incumbent based on recency and category match. To win, bidders typically need a clearly differentiated proposition or a price advantage.
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Buyer Profile
Department for Science, Innovation & TechnologyKey Dates
Published
7 September 2026
Submission deadline
23 June 2026
Notice type
award
Source
find a tender
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