GB-Rivenhall: ECFRS00375 Control room emergency SIP Phone Lines
Essex Police, Fire & Crime Commissioner Fire & Rescue AuthorityEstimated Value
£144,429 – £0
Deadline
15 September 2025
Published
5 June 2026
Type
goods
Overview
Purchase and configuration of control room telephone lines onto SIP configuration. Awarded via the Crown Commercial Service RM6116 Network Services 3 framework under lot 4b: Digital Communication Services (Unified Communications). The contract is for a period of 5 years.
Key dates
- Duration
- 5 years
AI Analysis
Powered by AI — always verify against official documents
Essex County Fire and Rescue Service needs to buy and set up telephone lines for their control room using SIP (a modern internet-based phone system) technology. This is a 5-year contract for digital communication services, awarded through a government framework agreement that pre-approves suppliers.
Requirements
- Must be approved supplier on Crown Commercial Service RM6116 Network Services 3 framework, lot 4b (Digital Communication Services/Unified Communications)
- Must be able to provision and configure SIP telephone lines
- Must support control room emergency operations (24/7 availability implied)
- Must deliver within 5-year contract period
Key Tasks & Deliverables
- Purchase SIP-configured telephone lines for the control room
- Configure the telephone system to SIP standard
- Ensure lines are operational for emergency services control room use
- Maintain service delivery over the 5-year contract term
How to Read This Tender
- 1This contract uses a 'framework agreement' — check if you're already on the CCS RM6116 list. If not, you may not be eligible. Verify this before spending time bidding.
- 2SIP (Session Initiation Protocol) is a technical standard for voice calls over the internet — make sure you have expertise or can subcontract this. Don't bid if you're unsure.
- 3Look for the full tender documents on the CCS portal or Contracts Finder — the description here is brief. Check for service level agreements (SLAs), uptime guarantees, and support requirements.
- 4Emergency services contracts often have strict compliance and security requirements — search the documents for data protection, resilience, and failover provisions.
- 5The 5-year period is important: clarify whether pricing is fixed, escalates, or includes refresh/upgrade of equipment mid-contract.
Tips for Small Businesses
- If you're not on the RM6116 framework already, you cannot bid directly — but you could partner as a subcontractor with an approved supplier, or apply to join the framework for future opportunities.
- Emergency services contracts score heavily on reliability and support. Emphasize 24/7 monitoring, backup systems, and your experience with critical infrastructure — this can outweigh price.
- SIP telephony is becoming standard, but control room integration is specialist work. If this is new to you, form a consortium with a Unified Communications specialist to strengthen your bid.
Award Details
4Net Technologies LTD
£144,429
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Buyer Profile
Essex Police, Fire & Crime Commissioner Fire & Rescue AuthorityKey Dates
Published
5 June 2026
Submission deadline
15 September 2025
Notice type
Contract
Source
contracts finder
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