Gate Locking & Unlocking Services, Emergency Response & Keyholder Duties
Estimated Value
Not specified
Deadline
Not specified
Published
2 June 2026
Type
services
Overview
The provision of gate locking and unlocking services, as well as keyholder duties at various sites in the London area. The Contractor shall also be responsible for safely clearing the parks of visitors and attending to ad hoc callouts.
The contract includes safely clearing parks of users, gate locking duties and keyholder duties at Greenwich Park, The Regent’s Park, Victoria Tower Gardens, Hyde Park, Kensington Gardens, Richmond Park, Bushy Park and Brompton Cemetery. Keyholder duties are additionally required for St James’s Park. Additional information: Late notice due to admin staff changes.
AI Analysis
Powered by AI — always verify against official documents
The UK government needs a contractor to provide gate locking and unlocking services, emergency keyholder duties, and visitor management across 8 major London parks and one cemetery. This is an operational service contract where you'd be responsible for closing gates at end of day, responding to emergency calls, holding keys to access these sites, and safely clearing visitors out of parks when needed.
Requirements
- Must be able to provide services across London area (Greenwich Park, Regent's Park, Victoria Tower Gardens, Hyde Park, Kensington Gardens, Richmond Park, Bushy Park, Brompton Cemetery, and St James's Park)
- Must be available for emergency callouts at short notice
- Must hold keyholder responsibilities for 9 sites
- Must be capable of safely managing and clearing park visitors
- Must have ability to operate gate locking/unlocking systems
- No specific certifications mentioned in this notice — check full tender documents for DBS clearance, health and safety, and training requirements
Key Tasks & Deliverables
- Lock and unlock gates at 8 parks and 1 cemetery at scheduled times
- Respond to emergency calls and callouts outside normal hours
- Hold and manage master keys for all 9 sites
- Safely clear visitors and users from parks (especially at closing time)
- Perform keyholder duties at St James's Park (additional responsibility)
- Attend to ad hoc (unscheduled) requests across the contracted sites
How to Read This Tender
- 1This is a facilities management / security-type contract — you're essentially being a keyholder for major London parks. Read the full tender to understand which sites need 24/7 cover, evening-only cover, or weekends only.
- 2The phrase 'safely clearing parks of visitors' means you may need to ask people to leave at closing time — check the tender for any training, communication guidelines, or conflict management requirements.
- 3Late notice warning: This tender was advertised late due to admin staff changes. This may mean a tight turnaround — download the full documents immediately and check the bid deadline.
- 4Look for the 'specification' or 'scope of work' section to find exact times gates must be locked/unlocked, how many visits per week are expected, and response times for emergency calls.
- 5Check whether this is a single contract covering all 9 sites or if you can bid for individual parks — this affects pricing and logistics for small businesses.
Tips for Small Businesses
- This could suit a small security or facilities management firm, or a local locksmith expanding into services. Consider whether you can cover all 9 sites geographically (they're spread across London) — you may need to subcontract or partner with another firm in different areas.
- The emergency callout element means you'll need reliable out-of-hours cover. Costs money but adds value to your bid — highlight your response time in the proposal. Check if the contract specifies response times (e.g. 'arrive within 2 hours').
- This could be a good consortium opportunity if you're a small operator — team up with another contractor to share coverage across north/south London and share the keyholder burden.
Likely incumbents
Suppliers who won similar work from this buyer in the last 5 years.
- 1
Magenta Security Services Limited
1 contract wonlatest 28 Feb 2021ends 31 Mar 2028£1
total awarded
Magenta Security Services Limited is the most likely incumbent based on recency and category match. To win, bidders typically need a clearly differentiated proposition or a price advantage.
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Key Dates
Published
2 June 2026
Submission deadline
Not specified
Notice type
award
Source
find a tender
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