Estimated Value
Up to £79,800,000
Deadline
12 February 2026
Published
6 January 2026
Type
Not specified
Full Description
The Department for Work and Pensions (DWP) ("the Authority") has an obligation to protect public funds and to ensure wherever possible, overpayment and penalty debt is recovered subject to legislative limitations and safeguards. It is Government policy to recover all debt where it is reasonable and cost effective to do so without causing undue financial hardship to debtors.
The DWP is undertaking a competitive flexible procedure to appoint a supplier to provide a commercial off the shelf (COTS) software as a service (SaaS) debt management system to meet DWP requirements and manage the recovery of debt and other monies owed to the Government, allowing the DWP to recover over £2billion of debt annually. The contract will include the design, configuration, testing, support to migration from the existing platform and post go live support.
The duration of the contract will be up to 8 years (Initial Term) with the option to extend the Initial Term by one or more extension periods provided that the aggregate of any such extensions is no greater than 36 months.
The estimated value of the contract over the Initial Term of the contract (8 years) is up to £47,000,000.00 (excluding VAT). This figure has been calculated from past and forecasted spend and shall not be taken by Suppliers as a commitment or a forecast of likely revenue.
The estimated total contract value (inclusive of any options) is up to £79,800,000.00 million (excluding VAT). This value has been calculated based on indicative volumes provided within the specification and any future initiatives and optional services. The total published contract value as published in this Tender Notice (UK4) is an indication to the market of the maximum amount which could be spent through this contract and shall not be taken by Suppliers as a commitment or a forecast of likely revenue.
The supplier will support the implementation of the SaaS system and provide support for any future upgrades and modifications in-life.
The scope of the SaaS includes
- Software as a Service (SaaS) debt management solution to meet DWP functional and non-functional requirements
- User friendly modern debt collection and management capabilities
- Flexible and business user configurable
- Hosted in the UK with 99.9% availability
- Scalable to meet projected growth in accounts and users
- Innovative future roadmap
- Implementation of a SaaS debt management solution
- Design and configuration
- Integration to DWP architecture
- Migration of data from current solution
- Testing and assurance
- Training and knowledge transfer
- Supplier project management
- BAU support for a SaaS debt management solution
- Service desk
- System maintenance
- Performance monitoring
- Change management support
The geographical scope of the Future Debt Solution will be for Great Britain and Northern Ireland.
Requirements
The estimated value of the contract over the Initial Term of the contract (8 years) is up to £47,000,000.00 (excluding VAT). This figure has been calculated from past and forecasted spend and shall not be taken by Suppliers as a commitment or a forecast of likely revenue.
Submission Instructions
The estimated total contract value (inclusive of any options) is up to £79,800,000.00 million (excluding VAT). This value has been calculated based on indicative volumes provided within the specification and any future initiatives and optional services. The total published contract value as published in this Tender Notice (UK4) is an indication to the market of the maximum amount which could be spent through this contract and shall not be taken by Suppliers as a commitment or a forecast of likely revenue.
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Likely incumbents
Suppliers who won similar work from this buyer in the last 5 years.
- 1
INGEUS UK LTD
2 contracts wonlatest 17 Jul 2026£755m
total awarded
- 2
Capita Group Plc
2 contracts wonlatest 17 Jul 2026£861m
total awarded
- 3
IBM UK Ltd
2 contracts wonlatest 29 Sept 2025£23m
total awarded
- 4
SHARED SERVICES CONNECTED LIMITED (‘SSCL’)
2 contracts wonlatest 25 Jul 2025£807m
total awarded
- 5
G4S Secure Solutions (UK) Limited
2 contracts wonlatest 28 Apr 2025£2bn
total awarded
INGEUS UK LTD is the most likely incumbent based on recency and category match. To win, bidders typically need a clearly differentiated proposition or a price advantage.
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Buyer Profile
Department For Work and PensionsKey Dates
Published
6 January 2026
Submission deadline
12 February 2026
Notice type
tender
Source
find a tender
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