Further Competition under Framework Agreement RM3808 Network Services 2 - Lot 13 Contact Centre Services
Wychavon District CouncilEstimated Value
Up to £52,316
Deadline
27 July 2020
Published
27 August 2020
Type
services
Overview
Wychavon District Council is inviting tenders in a Further Competition exercise . The Council requires the successful provider to * Provide Support and maintenance for the existing Mitel telephone system * Review the existing telephone system and advise on how to improve resilience, efficiency and update/remove any areas of system no longer under support. *Provide expert advice on options for developing the telephony to meet the requirements of flexible and agile working. To allow staff working from all locations to be able to access telephony and be accessible by telephony wherever they are working. *Provide expert advice on options for integrating the Mitel telephony with Microsoft 365, particularly Microsoft Teams, to improve the communications available for all staff, whether office based, working flexibly, or working mobile.
Eligibility & compliance
The successful bidder must as a minimum be a Mitel Gold Partner and a Microsoft Silver Partner.
Contact & helpdesk
This invitation to tender is issued under CCS framework agreement RM3808 Lot 13 Contact Centre Services.
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Wychavon District CouncilKey Dates
Published
27 August 2020
Submission deadline
27 July 2020
Notice type
award
Source
contracts finder
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