Financial Assessments

Current performance 100% of financial assessments in 2024/25 were processed within 10 working days, or 15 working days if a visit is required (on receipt of all information), exceeding the 95% target This KPI is based on the time that the assessment is sat with the Financial Assessments team, the outcome of assessments may take longer because input from other teams is required or more information may be requested, in which case the clock is stopped until it returns to the team  508 financial assessments, including new assessments and reviews, were carried out in 2024/25  127 home visits were carried out to complete an assessment or review in 2024/25  Current contract cost Annual core contract cost: £379k Objectives Lower contract cost by min 10% Improve accuracy of the assessments Monitor customer contact and satisfaction Maintain performance Prevent negative impact on accumulation of debt Automate processes wherever possible Ability for customer to self-serve wherever possible