Facilities Management Services

Each lot to be awarded to one supplier but suppliers can be successful for more than one lot. Facilities Management services vary significantly by site but touch all of our 3,935 sites to some extent as it includes a lot of our compliance responsibilities as well as reactive call-out services.

All 4 lots will be awarded for an initial 5 year term as we want suppliers to work with us for the long term to deliver sustainable improvements to our estate and help us make a difference. Thames Water reserves the right to refine the award criteria.

Please note that that deadline for asking for access to the PSQ & submitting of the PSQ is Monday 23 March 2026, at 10:00 am . This facilities management lot encompasses both soft and hard services at nearly 4,000 sites across the Thames Water region to various extents.

For example 102 sites require cleaning, 144 require HVAC maintenance, 812 sites require asbestos surveys, 854 sites require legionella testing, 94 sites require fire system maintenance and all sites may require reactive call-outs. In addition to site-based activities, we also have 113 water fountains and 19 public spaces we need you to clean and maintain across London City.

We require one supplier to directly deliver or manage subcontractors to deliver the entire range of services and to staff a helpdesk to manage incoming calls/requests and site access management. We are looking for a proactive supplier who can work with us to generate and implement ideas on how to ensure compliance and improve standards on our sites.

Note that minor reactive work is included in the scope of this lot up to a maximum of £15,000 per project which will be directly awarded. We are looking for one security partner to work with us to provide security guards across a range of permanent Thames Water locations as well as surge guarding and adhoc support in times of security events both on and off Thames Water sites.

We currently have static guards on 29 sites including operational and corporate office sites who mainly manage access control for our staff, our visitors and our contractors during site opening hours. In addition we have events on sites such as broken access control and in public places such as guarding bottled water stations which require temporary guarding, sometimes taking over from our emergency mobile patrols.

Please note that NSI Silver is a mandatory requirement. We are looking for a catering provider to work with us to offer a subsidised coffee, snack and hot meal provision in our three main office buildings: two in Reading and one in Swindon town centre.

We require the provider to provide breakfast, lunch and snacks to our office-based staff as well as hospitality services if required on site. The catering provider will be responsible for waste segregation, providing consumables and maintaining Thames Water-owned catering equipment. We are looking for one vending supplier to provide us with a fully managed service for hot drink and snack/can vending to include machine provision, replenishment, cleaning and maintenance across 18 corporate and operational sites for at least five years.