Emergency call out and repair of Commercial and Domestic Appliances

Outline specification

• Potential contract value - £100,000 exc VAT. Contract will give not commitment to any fixed volumes or level of expenditure. Contract will be used ad-hoc during contract term as required.
• Contract term: Potential 18-month contract.
• Potential contract will be a single supplier contract. The supplier will be required to provide coverage to all Orbit locations within the Midlands and South of England. The Supplier must have sufficient coverage to meet any requirements within both regions.
• It would be desirable if the supplier can also fulfil requirements Orbit has in the East of England although this is not mandatory and we will accept EOI’s from suppliers who can only fulfil the Midlands and South.
• Call off of services will relate to both domestic and commercial appliances and the supplier must be capable of covering both types of appliances. Services will include:

o Response to breakdowns

o Ad-hoc repairs including supply of parts (where still available)

o Removal and recycling of decommissioned appliances

o Quoting for ad-hoc supply of appliances and where value for money is shown to Orbit, the ad-hoc supply of appliances (including delivery/installation/commissioning).

• The supplier will also be required to:

o Provide confirmations back to Orbit on all services delivered including sharing any relevant/applicable certification.

o Support ongoing contract management with an Orbit representative (maximum requirement - hourly call per month)

o Provide management information as necessary on services delivered/spend during contract term

o Response to all breakdown requests within 2 working days of a request being made.

• Orbit’s current appliance footprint is outlined below:

o 255 assets split 70 domestic and 185 commercial

o Geographically there is 30 domestic and 135 commercial in the Midlands / 30 domestic and 40 commercial in the South / 10 domestic and 10 commercial in the East

o The assets range from washing machines, tumble driers, domestic ovens and hobs and fridge freezers

o A range of manufacturers and models, with a large proportion of Miele machines