Estimated Value
Up to £3,000,000
Deadline
11 July 2025
Published
22 September 2025
Type
services
Overview
The Scottish Government is seeking to establish a BSL/English Video Relay Service which enables BSL users to make short video calls using a BSL/English interpreter and emerging services on offer that complement a Video Relay Service. The Scottish Government requires a service that provides quality in terms of BSL/English interpreter translation and by reliable technical infrastructure. Suppliers should be able to demonstrate a high degree of cultural and linguistic awareness of Deaf and Deafblind BSL users who will use the service.
Key points
- Ensure that, through the Contact Scotland BSL service, public services, third sector organisations, as well as private sector services and personal calls to family and friends in Scotland are made accessible to Deaf BSL users who need to interact with them;
- Ensure that the Contact Scotland BSL service is delivered to the highest possible standard, with optimal reliability, integrity and fitness-for-purpose; is future-proofed, continuously improved and able to be developed and scaled-up; is protected from inappropriate use or abuse;
- Provide value-for-money to the public purse through delivery of an effective, efficient, competitive and comprehensive service. The service comprises four main elements:
- Comprehensive management of the service;
- software;
- hardware;
- BSL/English interpreting and interpreting personnel. The service will go live on 1 December 2025 following an implementation period. Additional information: Economic operators may be excluded from this competition if they are in any of the situations referred to in regulation 58 of the Public Contracts (Scotland) Regulations 2015.
Regulations cited
- Public Contracts (Scotland) Regulations 2015
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Award Details
Sign Solutions
£3,000,000
Likely incumbents
Suppliers who won similar work from this buyer in the last 5 years.
- 1
Global Connections (Scotland) Ltd
1 contract wonlatest 31 Jul 2026 - 2
Global Language Services Ltd
1 contract wonlatest 31 Jul 2026 - 3
DA Languages Limited
1 contract wonlatest 31 Jul 2026 - 4
Language Line Limited (trading as LanguageLine Solutions)
1 contract wonlatest 31 Jul 2026 - 5
Sign Solutions
1 contract wonlatest 31 Jul 2026
Global Connections (Scotland) Ltd is the most likely incumbent based on recency and category match. To win, bidders typically need a clearly differentiated proposition or a price advantage.
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Buyer Profile
Scottish GovernmentKey Dates
Published
22 September 2025
Submission deadline
11 July 2025
Notice type
award
Source
find a tender
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