DVSA contact centre additional capacity - Call Surges
Driver and Vehicle Standards AgencyEstimated Value
Up to £3,500,000
Deadline
Not specified
Published
18 June 2026
Type
Not specified
Overview
This is for the provision of call centre resource as a business contingency. This will provide support with unforeseen call volumes in the event of a call sugre, such as during the COVID-19 pandemic. DVSA therefore requires the ability to scale up its call handling capacity, at short notice, enabling it to manage any future demand should it be needed.
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Likely incumbents
Suppliers who won similar work from this buyer in the last 5 years.
- 1
Driver and Vehicle Standards Angency
4 contracts wonlatest 9 Oct 2026£2m
total awarded
- 2
SOCIALLY RECRUITED LTD
2 contracts wonlatest 23 Jun 2026£82,000
total awarded
- 3
Driver Vehicle Standards Agency
2 contracts wonlatest 9 Jun 2026£92,400
total awarded
- 4
Microsoft Ltd
2 contracts wonlatest 29 Apr 2026£647,322
total awarded
- 5
TRL LIMITED
2 contracts wonlatest 23 Apr 2026ends 8 Sept 2029£9m
total awarded
Driver and Vehicle Standards Angency is the most likely incumbent based on recency and category match. To win, bidders typically need a clearly differentiated proposition or a price advantage.
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Buyer Profile
Driver And Vehicle Standards AgencyKey Dates
Published
18 June 2026
Submission deadline
Not specified
Notice type
planningUpdate
Source
find a tender
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