Disrepair Works & Case Management Managed Service (DMS)
London Borough of LewishamEstimated Value
Up to £3,800,000
Deadline
Not specified
Published
16 September 2026
Type
Not specified
Overview
The London Borough of Lewisham is seeking a consultant-led provider, or a consortium led by a professional services consultant, to manage a Disrepair Works & Case Management, Managed Service (DMS). The Council has duties as a social landlord under the Defective Premises Act 1972, section 11 of the Landlord and Tenant Act 1985, the Homes (Fitness for Human Habitation) Act 2018, the Housing Health and Safety Rating System (HHSRS) and Awaab's Law.
In June 2025 the Council had just over 1,000 open housing disrepair claims, with approx. 35 new claims per month. Total HRA disrepair-related spend in 2025/26 was circa £8.5m, including legal fees, tenant compensation and works.
Following an options appraisal, Mayor & Cabinet approved the procurement of a DMS as the fastest route to clearing the backlog. The ‘enhanced in-house’ option was subsequently tested and has stabilised the position (open claims in the 800–850 range since April 2026), but a sizeable backlog remains. The Council is engaging the market to gauge supplier capacity, experience and innovation ahead of formal tendering for a DMS supplier.
Regulations cited
- Defective Premises Act 1972
- Tenant Act 1985
- Homes (Fitness for Human Habitation) Act 2018
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Likely incumbents
Suppliers who won similar work from this buyer in the last 5 years.
- 1
Lumensol Ltd
- 2
SEGMENTATION GROUP LIMITED
£265,614
total awarded
- 3
LILSTONE LIMITED
£191,573
total awarded
- 4
Preventx Limited
£41,627
total awarded
- 5
AFRICA ADVOCACY FOUNDATION
£80,000
total awarded
Lumensol Ltd is the most likely incumbent based on recency and category match. To win, bidders typically need a clearly differentiated proposition or a price advantage.
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Buyer Profile
London Borough of LewishamKey Dates
Published
16 September 2026
Submission deadline
Not specified
Notice type
planning
Source
find a tender
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