Discharge Support Services with Digital Task Management

Provision of on-the-day discharge support for patients leaving hospital, coordinated through a digital booking and task allocation platform. The service must enable rapid deployment of personnel (staff and/or volunteers) to deliver practical discharge support in community and home settings.

• Expedite safe and timely patient discharge.
• Provide flexible, same-day support using a digital management platform.
• Ensure consistent nationwide coverage with local delivery.
• Guarantee rapid completion of assigned tasks.

Digital Booking & Task Management Platform

• Platform available to WM5G discharge co-ordinators for real-time booking.
• Ability to upload, assign, and track multiple tasks per patient.
• Visibility of task status, personnel availability, and completion updates.
• Secure data handling in line with NHS IG requirements.

Workforce Model

• Access to a range of personnel, including staff and/or volunteers.
• Capability to allocate tasks to appropriate individuals based on geography and skill set alignment.
• Ability to scale resources according to demand.
• Mandatory: Tasks must be allocated within 2 hours from time of upload and completed within 4 hours.
• Supplier must demonstrate systems and capacity to meet this SLA.

Geographic Coverage

• Mandatory: Nationwide coverage.
• Delivery must take place at a local level, with appropriate deployment networks

Core Task Types

Suppliers must include, as a minimum

• Home setup for discharge (e.g., basic safety/preparation).
• Patient transport
• Equipment setup or placement in the home.
• Shopping or collection of essential items.
• General practical discharge support (e.g., welfare check, light duties).
• Weekly wellbeing checks

Service Standards

• 2-hour guarantee assignment of task, 4 hour completion.
• Real-time task status updates via the platform.
• Robust escalation and contingency arrangements.
• Staff/volunteers trained to relevant standards.
• Safeguarding, health and safety, and DBS compliance.
• Staff insured to undertake relevant tasks