Framework for Digital Office and Transformation Solutions (DOTS)

NHS LPP is now seeking to build on the success of DDS through the development of the new Digital and Office and Transformation Solutions (DOTS) framework. While DOTS will replace the current DDS framework, the new framework will significantly broaden the focus beyond traditional document solutions to encompass a wider range of digital, operational, and transformational technologies and services.

The timing of this framework renewal is particularly important as the NHS continues to progress the ambitions of the NHS Ten Year Health Plan, which places increasing emphasis on workforce experience, operational efficiency, digital maturity, interoperability, and the reduction of technical debt across healthcare organisations. NHS organisations are seeking more flexible and scalable digital solutions that can support transformation programmes, modern ways of working, and long-term sustainability across both clinical and non-clinical environments.

The DOTS framework has therefore been designed to provide a flexible, future-proof, and supplier-friendly route to market that encourages innovation, collaboration, and continuous solution development. The framework will support NHS and wider public sector organisations in adopting technologies and services that enable operational transformation, workflow optimisation, automation, AI-enabled solutions, digital document management, analytics, infrastructure modernisation, and enterprise-wide digital strategies. This approach is intended to simplify procurement processes, accelerate access to innovative solutions, support standardisation where appropriate, and enable customers to achieve demonstrable best value while retaining the option to undertake further competition if required.