Estimated Value
Up to £43,554,267
Deadline
29 December 2026
80 days remaining
Published
9 September 2026
Type
Not specified
Overview
Live, vulnerable & leaver FA The Scope of this proposed service will be for supply of Specialist Debt Collection Agency and Business Process Outsourcing (BPO) providers to deliver standard Live 1st and 2nd, Doorstep visits, specialist vulnerable customer, Final accounts, Trace & Collect, low value placement & Probate/Deceased. DCAs play a key part in reducing the debt currently held by United Utilities.
The scope of this tender covers household (Domestic) debt only. The objective for all Suppliers to undertake Debt Collection activities and secure payment of money owed by debtors, in-line with Fair Pay Guidelines.
United Utilities will provide Customer Data containing the details of the Debts to the Supplier who will work through the agreed processes to collect the Debts and remit the collected funds back to United Utilities including any additional information obtained whilst securing payment. BPO Outbound service The Scope of service will be for supply of Specialist Debt Collection Agency and Business Process Outsourcing (BPO) providers to deliver standard Live 1st & 2nd, Doorstep visits, specialist vulnerable customer, Final accounts, Trace & Collect, low value placement & Probate/Deceased.
Eligibility & compliance
All Suppliers must adhere to all applicable industry standards and Good Industry Practice and be able to ensure compliance and how failures are managed and resolved.
Additional details
The scope of this tender covers household (Domestic) debt only. The objective is to undertake Debt Collection activities and secure payment of money owed by debtors, in-line with Fair Pay Guidelines
Trace & collection final debt The Scope of service will be for supply of Specialist Debt Collection Agency and Business Process Outsourcing (BPO) providers to deliver standard Live 1st & 2nd, Doorstep visits, specialist vulnerable customer, Final accounts, Trace & Collect, low value placement & Probate/Deceased. The scope of this tender covers household (Domestic) debt only.
The objective is to undertake Debt Collection activities and secure payment of money owed by debtors, in-line with Fair Pay Guidelines Tertiary & Reconnect The Scope of service will be for supply of Specialist Debt Collection Agency and Business Process Outsourcing (BPO) providers to deliver standard Live 1st & 2nd, Doorstep visits, specialist vulnerable customer, Final accounts, Trace & Collect, low value placement & Probate/Deceased.
The scope of this tender covers household (Domestic) debt only. The objective is to undertake Debt Collection activities and secure payment of money owed by debtors, in-line with Fair Pay Guidelines
Probate services/Deceased The Scope of service will be for supply of Specialist Debt Collection Agency and Business Process Outsourcing (BPO) providers to deliver standard Live 1st & 2nd, Doorstep visits, specialist vulnerable customer, Final accounts, Trace & Collect, low value placement & Probate/Deceased. The scope of this tender covers household (Domestic) debt only. The objective is to undertake Debt Collection activities and secure payment of money owed by debtors, in-line with Fair Pay Guidelines
AI AnalysisMembers
Requirements, key tasks and tips for reading this tender — included with Tendarix membership.
£4.99/month after a 7-day free trial. Cancel anytime before it ends and you pay nothing.
Likely incumbents
Suppliers who won similar work from this buyer in the last 5 years.
- 1
UK Grid Solutions Limited
2 contracts wonlatest 10 Sept 2026 - 2
Industrial Chemicals
- 3
ENEIDA, Grid Intelligence S.A.
2 contracts wonlatest 10 Sept 2026£25m
total awarded
- 4
BENTLEY SYSTEMS (UK) LIMITED
£5m
total awarded
- 5
Westcoast Chemicals Limited
2 contracts wonlatest 2 Jul 2026ends 31 Mar 2030£10m
total awarded
UK Grid Solutions Limited is the most likely incumbent based on recency and category match. To win, bidders typically need a clearly differentiated proposition or a price advantage.
Before you bid, buyers check
two years of filed accountsyour financial standingturnover vs contract valueyour Companies House recordcash flow for 30-day termscredit scores and ratios
Actions
Start free trialto open noticeCreate an account and start a 7-day free trial to open the buyer’s own notice and tender documents, plus fit scoring and the Bid Writer. Then £4.99/month — cancel anytime.
Open Bid WriterIndependent software, web & cloud studio. We design, build and grow digital products that quietly outlast their category.
How to Apply
Step-by-step submission guide
Submission Portal
Find a Tender
Open the original notice
Click the button below to view the full notice on Find a Tender Service (FTS)
Check the procedure type
The "Procedure" section tells you if it's Open (one stage) or Restricted (SQ then ITT). This changes how you apply
Access the eSourcing portal
FTS notices link to the buyer's eSourcing platform — register there to access documents
Complete the Selection Questionnaire
Higher-value contracts often require an SQ first — this pre-qualifies you before the full bid stage
Submit electronically
Upload your completed response through the eSourcing platform before the closing date and time
FTS contracts are above UK procurement thresholds. Late submissions are strictly rejected — submit at least 24 hours before the deadline to avoid portal issues.
Useful Resources
Create an account and start a 7-day free trial to open the buyer’s own notice and tender documents, plus fit scoring and the Bid Writer. Then £4.99/month — cancel anytime.
Buyer Profile
United Utilities Water LimitedKey Dates
Published
9 September 2026
Submission deadline
29 December 2026
Notice type
tender
Source
find a tender
Related Tenders
Asset management and property management
You are invited to submit a response to this Request to Participate (RtP) for the provision of Asset Management and Property Management Services. This procurement is being conducte
4 John street, maryport - lintel replacement and rendering
Replacement of a rotten timber lintel with a new steel or concrete lintel for a property located within a conservation area. To include renewal of lime stucco render to the front e
Provision of linen and laundry services
Provision of Linen and Laundry Services for NHS Trusts within Lancashire and South Cumbria. The Contracting Authorities are seeking a supplier or suppliers to provide comprehensive
Tfgm single view of the network
Transport for Greater Manchester (TfGM) is seeking a cloud-hosted, AI-assisted Intelligent Transport Systems decision-support platform. The platform is intended to bring together a