Customer Engagement Platform (CEP) Framework
Scottish EnterpriseEstimated Value
Up to £29,167,000
Deadline
8 October 2026
28 days remaining
Published
28 August 2026
Type
services
Overview
Scottish Enterprise are putting place a framework for the provision of a customer engagement platform and associated implementation and professional services. The framework is being established to allow for named partner bodies to access the framework through their own call off.
The framework will be awarded for the full scope outlined in the Invitation to Tender (ITT). The framework will be in place for 4 years and call-offs will not exceed 10 years in duration. At the same time Scottish Enterprise will award a call-off for their own specific requirements as outlined.
AI Analysis
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Scottish Enterprise is setting up a 4‑year framework to supply a Customer Engagement Platform (CEP) together with implementation and professional services, which partner organisations can access via individual call‑offs.
Requirements
- Supply a customer engagement platform that meets the specifications set out in the Invitation to Tender (ITT).
- Provide implementation services (installation, integration, data migration) and ongoing professional services (training, support, maintenance).
- Demonstrate the capability to support named partner bodies through separate call‑off contracts.
- Agree to the framework terms (up to 4 years) and to individual call‑offs that may run for up to 10 years.
Key Tasks & Deliverables
- Configure and deliver the CEP software to meet the buyer’s functional and technical requirements.
- Integrate the platform with existing Scottish Enterprise systems and partner‑body IT environments.
- Migrate legacy customer data onto the new platform.
- Provide training for end‑users and administrators.
- Offer ongoing support, maintenance and service‑level agreements throughout each call‑off period.
How to Read This Tender
- 1Read the Invitation to Tender (ITT) first – it contains the detailed technical specifications and the full list of deliverables.
- 2Pay close attention to the ‘Framework Terms’ section; it defines the overall contract length (4 years) and the maximum duration of any individual call‑off (10 years).
- 3Check the eligibility criteria – even if not listed here, the full tender will require evidence of financial stability and data‑protection compliance (GDPR).
- 4Note any mandatory submission formats (e.g., electronic catalogue, pricing tables) to avoid disqualification on a technicality.
- 5Look for scoring criteria – many public‑sector frameworks award points for innovation, value for money and social value, so be ready to address those.
Tips for Small Businesses
- Consider forming a consortium with another SME to cover any skill gaps (e.g., data migration or large‑scale integration).
- Highlight any social‑value contributions your business can make, such as local employment or community training, as these are often weighted in public‑sector awards.
- Use the framework’s call‑off structure to bid on smaller, lower‑risk work first, building a track record before pursuing larger contracts.
Before you bid, buyers check
two years of filed accountsyour financial standingturnover vs contract valueyour Companies House recordcash flow for 30-day termscredit scores and ratios
Actions
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How to Apply
Step-by-step submission guide
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Buyer Profile
Scottish EnterpriseKey Dates
Published
28 August 2026
Submission deadline
8 October 2026
Notice type
Contract Notice
Source
publiccontractsscotland
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