Customer Engagement Centre
Department For EducationEstimated Value
Up to £37,639,285
Deadline
9 October 2020
Published
11 March 2021
Type
services
Overview
The Department for Education (DfE) acting through the Education and Skills Funding Agency (ESFA) has awarded a single supplier contract to deliver the Customer Engagement Centre Service (CEC). The service shall provide a digital-first, Omni-Channel model designed around User needs, delivered through a responsive, agile and flexible CEC Supplier.
The service shall provide consolidated customer interactions, develop a common approach to customer experience and streamline delivery making best use of modern technologies while capitalising on development within the industry. The service provider will act as a 'Strategic Partner' to the Department, operating dynamically for the duration of the Call Off Contract Period, working collaboratively to deliver on changing operational objectives and strategic priorities.
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Buyer Profile
Department for EducationKey Dates
Published
11 March 2021
Submission deadline
9 October 2020
Notice type
award
Source
contracts finder
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