Estimated Value
Up to £0
Deadline
Not specified
Published
15 May 2026
Type
Not specified
Overview
The Natural History Museum ('NHM') intends to review its wider digital ecosystem in the future, as the current patchwork of systems may present opportunities for broader consolidation. However, the CRM Future State Project is specifically focused on assessing the CRM and Membership functionality delivered today by Silverbear and Dynamics 365.
The project will evaluate options for this capability, including standalone CRM solutions and the possibility of meeting requirements through a more unified platform. It will also consider whether certain CRM functions such as membership processing may be better placed elsewhere long term.
If the review identifies strong benefits to a wider consolidation strategy, its findings can feed into a future, larger scale digital transformation programme. For now, the priority is to address the immediate challenges and establish a clear, future proof understanding of the Museum’s CRM requirements, whether the eventual solution sits within a consolidated platform or remains a discrete system.
Additional details
We are seeking understand technology suppliers and solutions with capability to meet the CRM, membership management and philanthropic fundraising requirements of a large museum group. NHM has identified a number of solutions they would like to explore further and are looking to engage with organisations that provide these solutions.
These are: - Membership and philanthropy extensions for Microsoft Dynamics 365 - Enterprise CRM, Not for Profit and Philanthropy solutions - CRM extensions for our existing ticketing platform - A fully integrated membership, philanthropy and ticketing solution - A membership transaction solution as part of an enterprise ticketing system Suppliers with other potential solutions are also invited to respond to this notice. For more information about this opportunity, please visit the eSourcing portal at: https://www.delta-esourcing.com/tenders/UK-UK-London:-Cus... To respond to this opportunity, please click here: https://www.delta-esourcing.com/respond/RAZ4544F89
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Likely incumbents
Suppliers who won similar work from this buyer in the last 5 years.
- 1
Building Design Partnership Limited
2 contracts wonlatest 18 Sept 2026ends 31 Mar 2032£1m
total awarded
- 2
Haworth Tompkins
2 contracts wonlatest 6 Aug 2026ends 31 Mar 2032£2m
total awarded
- 3
Sam Forster Associates Ltd
£375,911
total awarded
- 4
Element Biosciences Netherlands B.V.
2 contracts wonlatest 16 May 2025ends 31 Jul 2028£315,088
total awarded
- 5
UDAVEY LTD
£158,000
total awarded
Building Design Partnership Limited is the most likely incumbent based on recency and category match. To win, bidders typically need a clearly differentiated proposition or a price advantage.
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Buyer Profile
Natural History MuseumKey Dates
Published
15 May 2026
Submission deadline
Not specified
Notice type
planning
Source
find a tender
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