CQC Staff Survey ( Our Voices Continuous Feedback) - REQUEST FOR INFORMATION (RFI)

***This is not a call for competition*** The Care Quality Commission (CQC) wishes to engage with the market to inform a new approach to its Staff Surveys. Following this engagement it is intended that a procurement process is undertaken to deliver a solution that meets CQC future requirements.

The Care Quality Commission (CQC) is the independent regulator of health and social care in England. We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We do this by registering, monitoring, inspection and rating, enforcement and through the use of our independent voice. Our workforce is made up of around 3,300 colleagues, two thirds of whom are home based, with the remainder based in seven locations across the country.

We are committed to being a high-performing organisation and an employer of choice, and to maintain and improve the culture we have worked hard to build. Measuring employee opinion and engaging colleagues in dialogue about CQC and how we can improve is an important element in achieving this.

CQC has conducted a total of seven annual census employee surveys to date, and this mechanism is regarded as the key way of measuring the experience of working for CQC. The survey and accompanying processes are well established and familiar to colleagues and leaders alike, with participation rates in excess of 80% consistently achieved.

The survey has proved reliable in terms of a snapshot of information which enables benchmarking and trending, CQC are now looking at taking a more flexible approach which would reflect how colleagues feel throughout the year. This would provide managers with a greater understanding of the engagement in their teams, more meaningful and tailored information to support them in their role and a better corporate picture of the issues that need to be focused on and measure progress on a more regular basis.

To help us achieve this, we are seeking to seeking to understand the following: • What solutions exist in the market place that could deliver a shift to more regular, shorter surveys that will provide us with more frequent, real-time data; • provide analysis tools that deliver real insight to help us create a culture of taking action; • Knowledge of operators in the market; • Indicative timescales and costs. This Notice is not a call for competition or a pre-qualification exercise, and has been generated solely for the purposes of inviting expressions of interest, and may not reflect any information which may ultimately be presented in any potential future tendering exercise.

Additional information: A Request for Information (RFI) has been developed which seeks to establish the potential level of interest from market operators to deliver this service, and to invite feedback into the development of the final specification and to elicit market views on the feasibility of the proposed delivery options and discuss challenges and opportunities. The RFI documents are available on the CQC eSourcing portal https://cqc-commercial.bravosolution.co.uk.

NOTE: IF YOU ARE ALREADY REGISTERED ON CQC E-TENDERING PORTAL PLEASE GO STRAIGHT TO STEP 2 BELOW. IF UNREGISTERED PLEASE FOLLOW THE INSTRUCTIONS BELOW TO REGISTER Step 1.

How to Express Interest: - Register your company on the eSourcing portal (this is only required once): - browse to the eSourcing Portal: https://cqc-commercial.bravosolution.co.uk and click the link to register Bravo Project reference = Project_281 - accept the terms and conditions and click "continue", - enter your correct business and user details, - note the username you chose and click "Save" when complete, - you will shortly receive an email with your unique password (please keep this secure). Step 2.

Accessing the RFI - login to the portal with the username / password, - click the "PQQs / RFIs Open To All Suppliers" link (This area in Bravo contains Selection Questionnaires (SQ) or Requests for Information (RFI) open to any registered supplier), - click on the relevant "PQQs / RFIs" to access the content, - click the "Express Interest" button at the top of the page, - this will move the "PQQs / RFIs" into your "My "PQQs / RFIs" page (This is a secure area reserved for your projects only), - you can now access any attachments by clicking "Buyer Attachments" in the "PQQs / RFIs" Details" box to respond to the RFI, -Note the deadline for completion and follow the on-screen instructions to complete the RFI. - You must then submit your reply using the 'Submit Response' button at the top of the page. Note: There may be a mixture of on-line and off-line actions for you to perform.

If you require any further assistance please consult the on-line help, or contact the eTendering help-desk. The RFI documents are available on the CQC eSourcing portal https://cqc-commercial.bravosolution.co.uk. Please submit your RFI responses by deadline of 17:00:00hrs on 24.04.2019.