CP1898-20 -Devon Solar PV collective purchasing scheme for Domestic Customers

Facilitation of the schemes includes but is not limited to: • Arrangements for an auction/procurement for an all-in turnkey solar PV system of blocks of 20 to 30 projects at a time to encourage bids from SMEs • Procurement of participating installers * Promotion of this scheme with trade bodies to bring to attention of their members • Management of applications from consumers for works to installers to deliver • Carry out installer assessment (including but not limited to):- supplier credentials and certifications (MCS, RECC, HIES), detailed financial due diligence and other pertinent delivery requirements • Provide a quality assurance process to ensure products installed meets requirements, this is to be provided by an impartial and transparent assessment process of at least 1 in 25 installations • Provision of a co-branded (Supplier, DCC and district council support partners) website to facilitate a registration scheme for all interested residents. • Provision of a telephone helpdesk to support residents throughout the process, with the capacity to adequately deal with the amount of calls generated by a 100,000 property direct mailing campaign and associated social media • Have adequate management resources and processes to ensure compliance with GDPR and helpdesk performance assurance (including but not limited to samples of calls reviewed by assessors) • Ensure the delivery of high conversion marketing campaigns based on A/B testing (two or more variants of a page are shown to users at random, and statistical analysis is used to determine which variation performs better for a given conversion goal), consumer insight research and usability testing • Provision of market tested and optimised marketing materials to support the DCC and district council support partners promotion of the scheme to residents • Provision and delivery of branded online marketing campaigns The provider must be able to demonstrate they have been delivering a successful service for at least 24 months.