CP1333-16 Employee Assistance Programme

Devon County Council is looking for one supplier to provide an Employee Assistance Programme (EAP) consisting of a telephone helpline and up to six one-hour sessions of telephone or face-to-face counselling per employee per year to its centrally employed staff (as at July 2016 approximately 4,500 staff) in order to support individuals to remain in work, or to return to work after a period of absence. The EAP must include :

• A 24 hour telephone advice line addressing concerns such as: health, relationships, family, bereavement, financial, alcohol, drugs, personal legal information, childcare, tax, housing, emotional, anxiety and other related issues.
• Support for users and managers in a number of different ways including, but not limited to:
• Signposting on where to get advice / information
• Direct provision of advice / information
• Referral to specialised agencies
• Support for employees to identify and resolve work issues such as working relationships, personal and interpersonal skills, time management skills, work/life balance, stress and other related issues
• Up to six sessions of telephone or face-to-face counselling
• Access to counselling sessions should be available 52 weeks per year between 8am – 8pm, Monday to Friday and occasionally at weekends.
• Access to the services provided must take account of an employee’s health needs (for example disabled access to counselling rooms when requested, minicom facilities or text type on telephone helplines)