Estimated Value
Up to £32,000
Deadline
26 April 2020
Published
23 October 2020
Type
services
Overview
The Covid 19 pandemic is placing unforeseen and immediate pressures on the Councils existing resources. The WACS solution is an automated service that can make multiple phone calls to named individuals, confirming their identity and asking questions the answers to which will determine the most appropriate access route for that individual to Council services. The aim of the Wellbeing Automated Call Service (WACS) is to reduce the requirement for the Welfare Support Team (tier 2) in HCC to make thousands of calls to individuals who have registered on the government website as extremely vulnerable and requiring support.
Contact & helpdesk
In addition, the WACS project aims to contact those people who have been listed on the NHS Shielding List and whom HCC does not have an email or mobile number for, meaning mass communication is not possible.
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Likely incumbents
Suppliers who won similar work from this buyer in the last 5 years.
- 1
CM Supported Living Services,Agincare UK LTD,Apex Prime Care,Qualitcare 24-7,Goodwill And Hope LTD
1 contract wonlatest 16 Sept 2026ends 29 Nov 2031£141m
total awarded
- 2
Agincare UK Limited
- 3
Prepaid Financial Services
- 4
Choice Support
- 5
PORTSMOUTH CITY COUNCIL
1 contract wonlatest 11 Aug 2025
CM Supported Living Services,Agincare UK LTD,Apex Prime Care,Qualitcare 24-7,Goodwill And Hope LTD is the most likely incumbent based on recency and category match. To win, bidders typically need a clearly differentiated proposition or a price advantage.
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Buyer Profile
HAMPSHIRE COUNTY COUNCILKey Dates
Published
23 October 2020
Submission deadline
26 April 2020
Notice type
award
Source
contracts finder
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