Contact Centre Services
DEPARTMENT FOR WORK AND PENSIONSEstimated Value
Up to £90,600,000
Deadline
6 February 2015
Published
18 November 2016
Type
services
Full Description
This contract will provide an IP Contact Centre platform that supports multi-media, multi-channel and multi-skilled citizen/ user/ customer interaction with a current call centre capability for around 25,000 agents and the potential for this to rise to 40,000 or more over the lifetime of the contract.
Contact Information
This contract will provide an IP Contact Centre platform that supports multi-media, multi-channel and multi-skilled citizen/ user/ customer interaction with a current call centre capability for around 25,000 agents and the potential for this to rise to 40,000 or more over the lifetime of the contract.
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Likely incumbents
Suppliers who won similar work from this buyer in the last 5 years.
- 1
Oracle Corporation UK
1 contract wonlatest 21 May 2026ends 20 May 2027£1m
total awarded
Oracle Corporation UK is the most likely incumbent based on recency and category match. To win, bidders typically need a clearly differentiated proposition or a price advantage.
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two years of filed accountsyour financial standingturnover vs contract valueyour Companies House recordcash flow for 30-day termscredit scores and ratios
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Buyer Profile
Department For Work and PensionsKey Dates
Published
18 November 2016
Submission deadline
6 February 2015
Renewal expected50% confident
June 2018
Predicted using median duration of past contracts from this buyer in the same CPV division (17 months from publication date + 60 days (estimated) → renewal expected by Jun 2018).
Notice type
award
Source
contracts finder
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