System operational · UK tenders
Awarded
ocds-h6vhtk-04e55f · award

Communications Solutions

University of Essex

Estimated Value

£22,000,000 – £23,500,000

Deadline

Not specified

Published

11 September 2025

Type

goods

GBopenCPV: 32500000
CategoryIT & technology

Overview

The Framework will provide a comprehensive range of communications and telecommunications solutions. It is let by the University of Essex and is available for use by all organisations across the UK Public Sector (and any future successors).

These include (but not limited to) central government departments and agencies, Non Departmental Public Bodies, NHS bodies, Local Authorities, Police Authorities, Emergency Services, Educational Establishments, Hospices, Registered Charities, National Parks, Registered Social Landlords and any other body permitted by the Contracting Authority. Full details of the classification of eligible end user organisations and geographical areas is available at: http://www.dukefieldprocurement.co.uk/fts-eligible-users The framework will be let across four Lots, with a maximum of 10 suppliers awarded a place on each of the Lots.

The Lot will involve, amongst other aspects, the supply of communications software, hardware, installation, training and support of communications supplies, services and solutions whereby users can use a multitude of different devices such as physical phones, software on laptops, PC’s and apps on mobiles to make and receive calls via a telephony platform. The Lot will provide the intelligent combining of voice, video, instant messaging, mobile voice and data, and other multimedia services in a bespoke way depending on the end users’ needs.

Contact & helpdesk

This Lot will cover all encompassing solutions offering for example Desktop Agent/Supervisor, Contact Centre, Video Conferencing and Email/Text management functionality.

Additional details

It will also provide access to IP Telephony, Voice Over IP Services and Call Tariff Packages; encompassing the provision and support of IP solutions and Cyber Security provisions. The supply, setup and support of networks and associated networking services.

It addresses the supply and support of networks and associated networking services for the provision of managed connectivity for high bandwidth secure services and other communications and telecommunications requirements. This Lot also encompasses but is not limited to, the provision and support of digital connections, network equipment and servers, along with associated support services within premises, and will include Managed LAN services, Wi-Fi and Cyber Security provisions.

This Lot will provide access to all aspects of mobile communications and services by either Mobile Network Operators (MNOs) or Resellers - i.e., handsets, other devices, airtime - call time, data etc, associated value added services and Cyber Security provisions. This Lot will provide access to the entire suite of communications solutions, supplies and services detailed within the scope of Lots 1, 2 and 3 from a national one-stop-shop provision.

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Award Details

Start Communications Group Ltd

£23,500,000

Exchange Communications Limited

£23,500,000

Daisy Communications

£23,500,000

Talk Straight Ltd

£23,500,000

Clarion Communication Systems

£23,500,000

Tel Group Ltd

£23,500,000

Avoira Limited

£23,500,000

Rydal Communications

£23,500,000

Abzorb Ltd

£23,500,000

Southern Communications Corporate Solutions

£23,500,000

Glide

£23,500,000

Currys t/a Currys Business

£23,500,000

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SponsoredEst. 2010
Gladstone & Co AccountantsTax advisers · East Ham, London

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Buyer Profile

University of Essex
Typepublic body
RegionUK
Total tenders24
Total spend£415,419,803
View buyer profile

Key Dates

Published

11 September 2025

Submission deadline

Not specified

Notice type

award

Source

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