Cleaning of Aylsham Public Toilets

Purpose This specification sets out the minimum standards and requirements for the routine cleaning, deep cleaning, and management of public toilet facilities. The aim is to ensure that facilities are clean, hygienic, safe, presentable, and compliant with relevant health and safety legislation at all times. 2.

Scope This specification applies to all public toilet facilities owned or managed by the Council located in the earlier plan, including but not limited to: • Male, female and accessible (disabled) toilets • Baby changing facilities • External areas immediately adjacent to toilet buildings (entrances, steps, ramps) The public toilets consist of: Ladies toilet 3no. general access toilets 2no. general access sinks 1no. disabled access toilet with sink 1no. baby change Gentlemen's toilet 3no. urinals 1no. general access toilet 2no. general access sinks 1no. disabled access toilet with sink 1no. baby change 3. Standards and Legislation Cleaning services must be delivered in accordance with: • Health and Safety at Work etc. Act 1974 • Control of Substances Hazardous to Health (COSHH) Regulations • Equality Act 2010 (in relation to accessible facilities) • Manufacturer's instructions for cleaning products and equipment 4.1 Routine Cleaning Unless otherwise agreed, public toilets shall be cleaned daily, including weekends and public holidays, during periods when the facilities are open to the public.

Toilets are to be locked after cleaning (between 6pm and 7pm). 5. Consumables are provided by Aylsham Town Council. 5.2 Accessible Toilets • Give particular attention to grab rails, alarm cords, door handles and support fixtures • Ensure emergency alarm cords are free-hanging and unobstructed 5.3 External Areas • Sweep entrances and remove litter • Clean external door handles and push plates • Report fly-tipping or hazardous waste immediately 5.4 Deep Cleaning A full deep clean shall be carried out at least monthly, or more frequently if required, and shall include descaling of sanitary fittings, machine scrubbing of floors, and thorough cleaning of walls, ceilings, vents and fittings.

Aylsham Town Council may make additional requests for cleaning as a result of damage or vandalism. 6. Cleaning Materials The contractor shall supply all cleaning materials, equipment and PPE unless otherwise agreed.

All products must: • Be suitable for public toilet environments • Be used in accordance with COSHH requirements • Be environmentally responsible 7. Inspections and Reporting • A cleaning log must be completed and signed at each visit • Any defects, damage, vandalism, graffiti, blockages, leaks or maintenance issues must be reported to the Council promptly • The Council reserves the right to carry out unannounced inspections 8.

Performance Standards The required standard is one of visible cleanliness, no offensive odours, fully stocked consumables, and safe, hygienic facilities. Repeated failure to meet this standard may result in corrective action or contract review. 9.

Working Times Cleaning should normally be carried out at times that minimise disruption to the public. Where cleaning must occur during opening hours, facilities should be closed for the shortest time reasonably practicable.

The toilets should be locked afterwards (between the hours of 6pm and 7pm daily) 10. Customer Care Cleaning staff must: • Act courteously and professionally at all times • Wear identifiable work clothing where required • Be mindful that facilities are used by vulnerable members of the public 11.

Review This specification will be reviewed periodically by the Council and may be amended to reflect changes in legislation, usage patterns, or service requirements. 12. Due Diligence Contractors will be expected to provide the Town Council with: • A copy of their public liability insurance • Risk assessments for the work • Confirmation that COSHH assessments have been done for all materials used. • Confirmation that all staff are either trained in safeguarding or have a valid DBS check less than 3 years old.