Estimated Value
Up to £38,586
Deadline
Not specified
Published
11 May 2026
Type
Not specified
Overview
The Barbour logic Chatbot has been developed to streamline and enhance customer interactions by providing immediate, accurate responses to queries. Leveraging advanced natural language processing, the Chatbot aims to improve service delivery, reduce operational pressures, and support organisational efficiency.
Its implementation reflects a commitment to digital transformation, ensuring that users benefit from accessible, reliable information while freeing up valuable staff resources to focus on more complex tasks. Background research identified growing demand for automated solutions within customer service environments, particularly in sectors where prompt and consistent guidance is essential.
The Barbour logic Chatbot has been designed to address these needs, aligning with strategic objectives for improved service quality and operational resilience. This initiative supports broader aims of risk avoidance and cost savings, whilst delivering a modern digital solution to meet legislative and organisational requirements. This 12 month trial was approved by a non key decision and signed by Mike O'Dowd Jones
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Award Details
BARBOUR LOGIC LIMITED
£38,586
Likely incumbents
Suppliers who won similar work from this buyer in the last 5 years.
- 1
Yeovil College
30 contracts wonlatest 3 Sept 2026ends 31 Mar 2027£1m
total awarded
- 2
SOMERSET LANDSCAPES LIMITED
£671,645
total awarded
- 3
ABACUS CONSTRUCTION LIMITED
£907,040
total awarded
- 4
CIG SW LTD
£1m
total awarded
- 5
Ellisons Commercial Training
11 contracts wonlatest 26 Sept 2025£897,750
total awarded
Yeovil College is the most likely incumbent based on recency and category match. To win, bidders typically need a clearly differentiated proposition or a price advantage.
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two years of filed accountsyour financial standingturnover vs contract valueyour Companies House recordcash flow for 30-day termscredit scores and ratios
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Buyer Profile
Somerset CouncilKey Dates
Published
11 May 2026
Submission deadline
Not specified
Notice type
award
Source
find a tender
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