CCP002 - Provision of Corporate ICT Solutions for a Digital Transformation / Channel Shift Programme
Derbyshire County CouncilEstimated Value
Up to £1,650,000
Deadline
31 July 2020
Published
19 June 2020
Type
goods
Overview
The Council is looking for one or more digital partners to help replace its current platforms with modern technology and to assist in upskilling its in-house Business and ICT teams to ensure a swift transition to modern, resident-centric services. To meet these targets, and as part of its vision for the future, the Council wants to introduce a modern digital experience for Derbyshire residents which encourages them to transact online and reduces the number of telephone and email queries by directing residents towards interacting with the Council through a single sign-in portal.
Central to this vision is the procurement and implementation of three new corporate systems which will be will be implemented through a "Digital Transformation" / "Channel Shift" Programme. The Council is also offering providers the opportunity to submit (optional) variant bids based on a single combined Lot for all three systems. Contracts will be based on an initial 4 year period, with options to extend up to maximum of 6 additional years.
Lots (1)
- Lot 1Customer Relationship Management (CRM) system which can support and manage end-to-end interactions with the Council; Lot 2 - Complaints, Compliments and Comments system which can provide a "single source of truth" for complaints; Lot 3 - Corporate Room and Events Booking system which can be used for booking Council-organised activities and facilities including property assets which currently have low occupancy rates, and introduces a payment at source function (where required) to integrate with the Council's payment system
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Likely incumbents
Suppliers who won similar work from this buyer in the last 5 years.
- 1
Zengenti Limited
1 contract wonlatest 4 Sept 2026ends 6 Sept 2027£60,840
total awarded
- 2
Coolspirit Ltd
1 contract wonlatest 31 Aug 2026ends 31 Aug 2027£399,750
total awarded
- 3
Vivacity Labs
- 4
Cantium Business Solutions
- 5
Route Wise Consulting Limited
1 contract wonlatest 30 Apr 2026ends 4 Oct 2026£55,000
total awarded
Zengenti Limited is the most likely incumbent based on recency and category match. To win, bidders typically need a clearly differentiated proposition or a price advantage.
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Derbyshire County CouncilKey Dates
Published
19 June 2020
Submission deadline
31 July 2020
Notice type
award
Source
contracts finder
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