BwD Information and Advice Service

Blackburn with Darwen Borough Council is looking to procure an Information and Advice Service, as part of its Staying Happy Healthy and Well (prevention) offer. The Information and Advice (I&A) Service will support residents to identify services, groups, and support offers that enable them to maintain their independence. It will support the Council’s strengths-based approach and form a core element of the local prevention offer, supporting individuals to build on their own capabilities and reducing on reliance on statutory services.

The aims of the Service are to

• Provide a universal, accessible I&A offer that supports prevention, wellbeing and independence
• Maximise safe diversion of I&A-only demand away from Adult Social Care (ASC) by resolving enquiries at the earliest point and strengthening pathways into community and preventative support.
• Deliver a clear, trusted, multi-channel front end for Adults and Health information and advice (hub, telephone and digital).
• Sustain a reliable partnership with the provider of the Directory of Services (DoS) platform, which will be used by residents and professionals.
• Maintain and develop a trusted Safe Trader scheme with transparent standards and feedback loops.
• Enable LD&A Partnership Boards to drive learning and improve pathways and information quality.
• Progress “tell your story once” and seamless handovers through shared systems ambition and agreed data-sharing approaches.