BSW 111-2 Service Subcontract 2627CASUB021_BrisDoc_BSW 111-2
Estimated Value
Not specified
Deadline
Not specified
Published
20 May 2026
Type
services
Overview
Call handling award as part of the overarching 111-2 service in BANES, Swindon & Wiltshire (BSW) Services to be provided: The contract is for delivery of the call handling aspect of the BSW 111‑2 Service, which is an NHS 111 mental‑health-focused call handling and clinical assessment service Urgent award in accordance with regulation 14(2) of the PSR Regulations.
The total cost for a 12‑month period will be £1,022,738 Contract Term: 1 year commencing 28th April 2026 Additional information: This contract has been awarded under the urgent circumstances provision of the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 do not apply to this award.
The urgent circumstances provision was applied on an urgent basis to ensure continuity of service, patient and system safety. Immediate continuity of NHS 111‑2 call handling, triage and clinical assessment capacity was required to maintain safe access for patients and to support system flow across urgent and emergency care services.
Key dates
- Commences
- 28th April 2026
Regulations cited
- Health Care Services (Provider Selection Regime) Regulations 2023
- Public Contracts Regulations 2015
Additional details
The contract enables the continued delivery of the BSW 111‑2 Service, including initial call handling, safety checks, high‑level triage, digital case recording, and transfer of cases to the AWP BSW Mental Health Clinical Assessment Service (MHCAS) for clinical review and onward assessment. Decision Board: AWP Trust Board There were no declared or potential conflicts of interest.
AI Analysis
Powered by AI — always verify against official documents
This is an NHS contract to provide call handling services for the 111-2 mental health service across Bath & North East Somerset, Swindon, and Wiltshire. The service answers mental health crisis calls, does initial safety checks and triage, records case details digitally, and passes cases to clinical teams for assessment. It's worth £1,022,738 for 12 months starting April 2026 and has been awarded urgently to keep the service running without interruption.
Requirements
- Ability to deliver NHS 111-2 call handling services immediately from 28th April 2026
- Capacity to handle mental health crisis calls across Bath & North East Somerset, Swindon, and Wiltshire
- Staff trained in mental health call triage and safety assessment
- Digital systems and infrastructure to record cases and integrate with AWP BSW Mental Health Clinical Assessment Service
- Compliance with urgent award conditions under Health Care Services (Provider Selection Regime) Regulations 2023
- No requirement to meet Public Contracts Regulations 2015 (urgent award exemption applies)
- Ability to maintain service continuity and patient safety standards
Key Tasks & Deliverables
- Answer incoming 111-2 mental health crisis calls from the public
- Conduct initial safety checks on callers to identify immediate risks
- Perform high-level triage to assess urgency and appropriate response
- Create and maintain digital case records for each call
- Transfer appropriate cases to AWP BSW Mental Health Clinical Assessment Service for clinical review and further assessment
- Maintain safe access for patients throughout call handling process
- Support system flow across urgent and emergency care services by routing cases correctly
How to Read This Tender
- 1This is an 'urgent award' contract — it bypassed standard competitive tendering because service continuity was critical. This means the buyer has already decided who should deliver this (likely the existing provider), but you should still check if you can challenge the award decision or bid for future phases.
- 2The contract is specifically for 'call handling' only, not clinical assessment — AWP Trust handles the clinical part separately. Don't assume you need to provide mental health clinicians; focus on what call handlers, receptionists, and administrative staff need to do.
- 3The value (£1,022,738 per year) is fixed for 12 months. Check the full tender documents for how this breaks down monthly, what staffing levels are assumed, and whether there are volume-based adjustments if call numbers spike.
- 4Look carefully at the 'integration' requirements — your systems must talk to AWP's clinical assessment service. Ask specifically what data standards, handover processes, and IT connections are needed.
- 5The urgent circumstances provision explains why this wasn't openly tendered. If you're a competitor, review whether the urgency was genuinely justified and whether you have grounds to challenge the award.
Tips for Small Businesses
- If you're not the current provider, focus on the next contract renewal — this award is short-term (1 year) to stabilize the service, so a full tender will likely follow. Use this time to build relationships with AWP Trust and understand their clinical workflows.
- Consider subcontracting: if you have call centre capacity but lack NHS mental health expertise, partner with an experienced provider to bid for future tenders. The integrated handover to clinical teams is a major risk area; a partner with existing AWP connections is valuable.
- Document any issues with this 12-month period if you're delivering it or observing it. Commissioners will use lessons learned to write better specifications for the next tender. If you plan to bid next time, gather evidence now of what works and what doesn't in the current model.
Before you bid, buyers check
two years of filed accountsyour financial standingturnover vs contract valueyour Companies House recordcash flow for 30-day termscredit scores and ratios
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Key Dates
Published
20 May 2026
Submission deadline
Not specified
Renewal expected70% confident
July 2027
Predicted using explicit duration found in the tender description (12 months from publication date + 60 days (estimated) → renewal expected by Jul 2027).
Notice type
award
Source
find a tender
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