BSW 111-2 Service Subcontract 2627CASUB021_BrisDoc_BSW 111-2
AVON AND WILTSHIRE MENTAL HEALTH PARTNERSHIP NHS TRUSTEstimated Value
Up to £818,190
Deadline
Not specified
Published
20 May 2026
Type
services
Overview
Call handling award as part of the overarching 111-2 service in BANES, Swindon & Wiltshire (BSW) Services to be provided: The contract is for delivery of the call handling aspect of the BSW 111‑2 Service, which is an NHS 111 mental‑health-focused call handling and clinical assessment service Urgent award in accordance with regulation 14(2) of the PSR Regulations.
The total cost for a 12‑month period will be £1,022,738 Contract Term: 1 year commencing 28th April 2026 Additional information: This contract has been awarded under the urgent circumstances provision of the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 do not apply to this award.
The urgent circumstances provision was applied on an urgent basis to ensure continuity of service, patient and system safety. Immediate continuity of NHS 111‑2 call handling, triage and clinical assessment capacity was required to maintain safe access for patients and to support system flow across urgent and emergency care services.
Key dates
- Commences
- 28th April 2026
Regulations cited
- Health Care Services (Provider Selection Regime) Regulations 2023
- Public Contracts Regulations 2015
Additional details
The contract enables the continued delivery of the BSW 111‑2 Service, including initial call handling, safety checks, high‑level triage, digital case recording, and transfer of cases to the AWP BSW Mental Health Clinical Assessment Service (MHCAS) for clinical review and onward assessment. Decision Board: AWP Trust Board There were no declared or potential conflicts of interest.
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This is an NHS contract to provide call handling services for the 111-2 mental health service across Bath & North East Somerset, Swindon, and Wiltshire. The service answers mental health crisis calls, does initial safety checks and triage, records case details digitally, and passes cases to clinical teams for assessment. It's worth £1,022,738 for 12 months starting April 2026 and has been awarded urgently to keep the service running without interruption.
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Award Details
BrisDoc Healthcare Services
£818,190
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Buyer Profile
Avon and Wiltshire Mental Health Partnership NHS trustKey Dates
Published
20 May 2026
Submission deadline
Not specified
Renewal expected70% confident
July 2027
Predicted using explicit duration found in the tender description (12 months from publication date + 60 days (estimated) → renewal expected by Jul 2027).
Notice type
award
Source
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