Bridging Contract for Digital Patient Engagement and Inbound Communication Services Across Surrey and Sussex
NHS SURREY HEARTLANDS INTEGRATED CARE BOARDEstimated Value
Up to £3,100,000
Deadline
Not specified
Published
27 February 2026
Type
Not specified
Full Description
Description of the Contract
NHS Surrey and Sussex Integrated Care Board (the Authority) intends to make a time limited direct award for digital patient engagement, inbound communication and access related services to maintain continuity across primary care during organisational transition and while requirements for a future procurement are finalised.
The contract will ensure continuity of established services and enable the Authority to collate and review outcomes from live test bed activity to support the development of an evidence based specification for a subsequent competitive procurement.
This direct award is explicitly a bridging arrangement and does not represent a commitment to long term supply.
Contract Duration
Term: Up to 24 months
Purpose: Bridging arrangement to support continuity, test bed evaluation and requirements finalisation
There is no automatic extension beyond this period.
Estimated Contract Value
£3.1m total - £1.55m (excluding VAT) PA for a maximum of 24 months, reflecting the limited scope and duration of the bridging arrangement only.
This contract is anticipated to be enacted under the newly formed merged organisation, NHS Surrey & Sussex Integrated Care Board.
No conflicts of interest have arisen during the decision making process.
Requirements
The contract will ensure continuity of established services and enable the Authority to collate and review outcomes from live test bed activity to support the development of an evidence based specification for a subsequent competitive procurement.
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Award Details
Accurx Limited
£3,100,000
Likely incumbents
Suppliers who won similar work from this buyer in the last 5 years.
- 1
Dorking Healthcare
£5m
total awarded
- 2
GP Health Partners Limited
- 3
Madeira Medical Practice
2 contracts wonlatest 30 Jun 2025 - 4
Dorking Healthcare Ltd (NNE)
1 contract wonlatest 13 Apr 2026£16m
total awarded
- 5
Waythrough
1 contract wonlatest 5 Mar 2026£5m
total awarded
Dorking Healthcare is the most likely incumbent based on recency and category match. To win, bidders typically need a clearly differentiated proposition or a price advantage.
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NHS SURREY HEARTLANDS INTEGRATED CARE BOARDKey Dates
Published
27 February 2026
Submission deadline
Not specified
Notice type
award
Source
find a tender
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